Sha'miracle Gates
St Louis,US
Summary
Achieved increased customer satisfaction by delivering outstanding service and resolving inquiries effectively. Enhanced customer loyalty through proactive issue resolution and support. Leveraged expertise in customer service principles to drive positive outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Shoe Carnival
03.2025 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Manages cash handling, register counts, and deposits
- Monitored inventory levels, coordinating restocking efforts to maintain optimal stock availability.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
Environmental team member
Michaels
08.2024 - 03.2025
- Reorganized storage areas to improve access and meet the needs of various products with varying weights, sizes, and shapes.
- Informed customers about store policies at the checkout counter, which reduced customer service complaints and calls.
- Greeted customers and directed them to the products they requested.
- Sanitized and organized the sales and inventory areas.
- Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out.
- Placed products in the proper storage locations to keep stock areas organized and inventory counts accurate.
- Made sure that the shelves were always fully stocked.
- Put things on shelves and organize them.
- Packages are bagged, boxed, or wrapped by me.
- Customers received directions and recommendations from me.
Beauty Advisor
Sally Beauty
07.2023 - 05.2024
- Advised customers on latest and newest beauty products upon arrival.
- Conducted in-depth consultations with customers to assess their needs and preferences.
- Provided makeup, skin care, and hair care consultations to help customers with product decisions.
- Listen to the questions and concerns of customers and respond with answers and solutions.
- Educated customers about [Type] promotions to increase sales.
- Put things on shelves and organize them.
- Processed cash, credit card, and check transactions for customer purchases.
Customer Care Advocate
Support Services Group
09.2022 - 05.2023
- Demonstrated strong communication skills while interacting with customers via phone and email.
- Identified opportunities to upsell additional products or services based on customer's needs.
- Utilized problem-solving techniques to identify root cause of customer issues and develop solutions that met their needs.
- Kept up to date on product and service changes.
- Interacted with over [Number] customers per shift to provide and process information in response to inquiries, concerns, and requests about services and products.
- Handle customer complaints to ensure that they receive the highest level of support and satisfaction possible.
- By implementing timely and effective solutions, I was able to address customer complaints and reduce dissatisfaction.
Apparel Associate
Walmart Supercenter
07.2021 - 04.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each.
- Cleaned, closed, and secured the store at the end of the shift.
- Mannequins were dressed and accessorized to highlight the featured clothing and accessories.
- Helped customers by answering their questions and completing their requests.
- Listened to the needs and desires of customers in order to identify and recommend the best products.
- Kept the dressing rooms and the whole apparel areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
Education
High School - Home school
Georgia Connections Academy
01.2022
Skills
- Advanced skills in managing time-sensitive restocking
- Relationship building
- Typing
- De escalation
- Initiative
- Flexibility and adaptability
- Communication
- Organization
- Discipline
- Self-motivation
- Time management
- Multitasking
- Customer service
- Team work
- Sales
- Virtual team leadership
- Call routing optimization
- Remote software troubleshooting
- Multitasking in high-volume environments
- Active listening and empathy
- KPI (Key Performance Indicator) tracking
- Payment processing systems (eg, Stripe, PayPal)
- Order management and processing
- Escalation management
- Refund and payment adjustment processes
- Customer retention strategies
- Problem-solving
- Customer service and engagement
- Inventory control
- Store organization
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Stock management
- Team management
- POS systems
- POS systems operations
- Hiring and training
- Mentoring and coaching
- Goals and performance
- Display setup
- Loss prevention
- Employee coaching
- Sales growth
Timeline
Assistant Store Manager
Shoe Carnival
03.2025 - Current
Environmental team member
Michaels
08.2024 - 03.2025
Beauty Advisor
Sally Beauty
07.2023 - 05.2024
Customer Care Advocate
Support Services Group
09.2022 - 05.2023
Apparel Associate
Walmart Supercenter
07.2021 - 04.2022
High School - Home school
Georgia Connections Academy