Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Shamirah Najjuma

Haverhill,Massachusetts

Summary

Data processing professional with strong expertise in CRM software and exceptional data entry accuracy. Focused on improving customer experience through effective communication and problem-solving skills. Proven ability to streamline processes and enhance operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Data Processing Customer Service Representative

MOGO
Kampala, Uganda
05.2019 - 07.2023
  • Processed customer inquiries using company database and CRM systems efficiently.
  • Resolved data discrepancies through analysis and effective communication with customers.
  • Managed data entry tasks, ensuring accuracy in customer information records.
  • Collaborated with team members to enhance customer service protocols and operational efficiency.
  • Trained new staff on data processing procedures and customer service standards.
  • Monitored system performance, identifying and reporting technical issues promptly.
  • Developed strategies to streamline processes, improving overall customer experience.
  • Maintained detailed records of all customer interactions, transactions, comments, and complaints.

Network Marketer

Alliance In Motion Global, Incorporated
Kampala, Uganda
04.2017 - 01.2019
  • Developed customer relationships to enhance service and support experience.
  • Conducted training sessions for new team members on product knowledge and sales techniques.
  • Coordinated promotional events to showcase products and attract potential customers.
  • Collaborated with cross-functional teams to streamline marketing processes and initiatives.
  • Developed and implemented marketing plans to increase sales of network products.

Sales Associate

TotalEnergies
Kampala, Uganda
05.2015 - 08.2016
  • Assisted in managing inventory levels and merchandise displays to optimize availability.
  • Collaborated with team members to develop effective customer service strategies.
  • Educated customers about TotalEnergies' sustainable energy solutions, enhancing awareness.
  • Processed transactions accurately and efficiently at point of sale.
  • Resolved customer inquiries and concerns, ensuring high satisfaction levels.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Guided customers in locating products, addressing questions, and providing recommendations.
  • Performed cashier duties, including accepting payments and issuing receipts.

Education

BBA - Commerce

Makerere University
Kampala, UG
01-2019

Skills

  • CRM software
  • Data entry accuracy
  • Team collaboration
  • Effective communication
  • Problem solving
  • Attention to detail
  • Adaptive learning
  • Microsoft office
  • Quality control
  • Operational efficiency

Affiliations

  • Cooking
  • Airbnb owner
  • Sudoku
  • Watching documentaries
  • Taking online classes
  • Sewing

Accomplishments

  • I received an award for 'Queen of the night" for winning a cultural expo competition in Alliance in Motion Global team building event in 2018 for exhibiting the best cultural gown.
  • In my first year at MOGO, i exceeded the target of approved car loan applications by 30% which was recognized as the highest that very year.

Certification

  • Entry Certificate in Business Analysis (ECBA) - In Progress, under the International Institute of Business Analysis (IIBA). Expected Completion: December,2025

Languages

English
Professional

References

References available upon request.

Timeline

Data Processing Customer Service Representative

MOGO
05.2019 - 07.2023

Network Marketer

Alliance In Motion Global, Incorporated
04.2017 - 01.2019

Sales Associate

TotalEnergies
05.2015 - 08.2016

BBA - Commerce

Makerere University

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