SHAE PONZO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental Care
Shorewood, IL
10.2022 - 05.2023
- Motivated staff by offering direction and providing constructive feedback.
- Communicated with patients with compassion while keeping medical information private.
- Consulted with Doctors to develop business strategy.
- Mentored and coached newly hired team members on office procedures and computer systems.
- Recruited, hired and trained new medical and facility staff.
Executive Assistant
Intelligent Medical Objects
Rosemont, IL
11.2018 - 08.2019
- Provided executive support to the Chief Growth Officer, Chief Marketing Officer, Senior Vice President of Human Resources and onsite support to the remote CEO.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Human Resources Assistant
Intelligent Medical Objects
Northbrook, IL
07.2018 - 11.2018
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Prepared and set up new employee orientations.
- Assisted with planning, organizing and coordinating company events.
- Conducted employment verification and background investigation to facilitate hiring process.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
Receptionist/Administrative Assistant
Intelligent Medical Objects
Northbrook, IL
06.2016 - 07.2018
- Scheduled and confirmed appointments and interviews.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Quality and Assurance Auditor/Team Leader
Montway Auto Transport
Des Plaines, IL
06.2014 - 04.2016
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Mastered and trained others in customer verification process.
- Analyzed issues and recommended corrective actions to improve final results.
- Assigned shipments to carriers in the centralized database
- Communicated with dispatchers, drivers, warehouses and customers regarding outgoing orders.
- Audited all agent orders and recorded information in a highly organized Excel spreadsheet.
- Trained new staff on operating procedures and company services.
Internship
College of American Pathologists
, IL
- Worked with team members to promote great customer service and pleasant work environment.
- Attended and participated in meetings and brainstorming sessions with team members.
- Supported various program activities, assisting with administrative tasks.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Created status reports on operational activities.
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
Education
Associate of Arts - Criminal Justice
Oakton Community College
01.2014
Skills
- Workflow management
- Team management
- New hire training
- Mentoring and coaching
- Managing files and records
- New hire orientation
- Understanding of HR policies
- Administrative skills
- Decision-making
- Planning & organizing
- Meeting planning
- Customer service-oriented
- Travel administration
- Appointment setting
- Strong problem solver
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, OneDrive, OneNote and Teams
- Proficient in Zoom
- Mail management
- Self-starter
- Proper phone etiquette
References
REFERENCES UPON REQUEST
Timeline
Practice Manager of Operations
Heartland Dental Care
10.2022 - 05.2023
Executive Assistant
Intelligent Medical Objects
11.2018 - 08.2019
Human Resources Assistant
Intelligent Medical Objects
07.2018 - 11.2018
Receptionist/Administrative Assistant
Intelligent Medical Objects
06.2016 - 07.2018
Quality and Assurance Auditor/Team Leader
Montway Auto Transport
06.2014 - 04.2016
Internship
College of American Pathologists
Associate of Arts - Criminal Justice
Oakton Community College
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