Summary
Overview
Work History
Education
Skills
Affiliations
Hobbies:
Work Availability
Timeline
Shamire Hibbert

Shamire Hibbert

Brooklyn,NY

Summary

Customer service professional years of experience and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Restaurant Manager /Customer Service Representative Trainer

Artos Holdings Ltd
09.2011 - 07.2022
  • Supervised six stores with employees in providing excellent customer service to callers requiring assistance or placing orders.
  • Implemented Marketing strategies
  • Managing Inventory Control and Food Safety.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Safe reconciliation and money deposits
  • Preparation and making/ baking of menu items also inventing new menu options
  • Traveling aboard to international training conventions
  • Weekly report of stores progress or concerns to company director.

We Care Agency

Shamire Hibbert
12.2006 - 08.2011
  • Assists residents with activities of daily living, bathing,grooming, proper hygiene, dressing, toileting, transferring with getting to and from, meal preparation according to the individual.
  • Child and Senior care services.
  • Supervise and monitor safety of the individual.
  • Changing of diapers
  • Organize activities and educational time for child while in my care.
  • Monitoring medication schedules when needed.

Human Resources Administrator

Pros Wireless Co.& Top Class Security
05.2000 - 11.2006


  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Oversaw hiring, staffing, and labor law compliance.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Liaised between multiple business divisions to improve communications.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

GED -

University Of The Bahamas, Nassau, Bahamas
05.2000
  • Human Resource Management I
  • Human Resource Management II

High School Diploma -

Government High School, Nassau, Bahamas
06.1998
  • Typing Pitman Award
  • Most Improved Award
  • Honor Roll Award
  • High School Business Club Recipient


General Studies

Stephen Dillet Primary School, Nassau, Bahamas
06.1992

Skills

  • Executive Presentations
  • Inventory Control
  • Staff Training & Monitoring
  • Tech Support
  • Clerical Support
  • Business Management
  • Employee Performance Review/ Retention
  • Payroll Administration
  • Caregiver

Affiliations

BFMI Toastmasters Club

Change Agents Mentorship

Sparks Children's Ministry Coordinator

World Changers Youth Mentorship

Hobbies:

Volunteering

Learning new ideas

Interacting with kids

Traveling

Listening to Jazz music

Cooking 

Traveling to new places

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Restaurant Manager /Customer Service Representative Trainer - Artos Holdings Ltd
09.2011 - 07.2022
We Care Agency - Shamire Hibbert
12.2006 - 08.2011
Human Resources Administrator - Pros Wireless Co.& Top Class Security
05.2000 - 11.2006
University Of The Bahamas - GED,
Government High School - High School Diploma,
Stephen Dillet Primary School - , General Studies

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Shamire Hibbert