Summary
Overview
Work History
Education
Skills
Contact
Certification
Timeline
Generic

Shamiya Burtley

Lansing

Summary

Hard working and self-motivated individual seeking a employment opportunity within Vista Springs Timber Ridge where my prior knowledge, experience, and leadership will be utilized to provide adequate and reliable care within the facility. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Skilled team player with strong background in healthcare environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Freight Manager

Ollies Bargain Outlet
03.2023 - 10.2023
  • Ensured efficient movement of freight by coordinating with transportation and warehouse personnel.
  • Maintained relationships with customers, vendors, suppliers and other personnel to ensure smooth operations.
  • Provided guidance and training to staff members responsible for loading and unloading cargo onto trucks or ships.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing staff.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Consistently met company and department objectives within budget and time constraints.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Prepared inventory for shipment by attaching tags and labels.

Customer Service Assistant

Ollies Bargain Outlet
06.2021 - 03.2023
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Answered customer questions about product availability and shipment times.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Trained new personnel regarding company operations, policies and services.

Medication Technician

SB, Vista Spring Timber Ridge
11.2017 - 05.2021
  • Patient observation Security monitoring
  • Walking rounds Condition tracking
  • Distribution recordkeeping Vital signs monitoring
  • Specimen collection Medical equipment operation
  • Behavior redirection Family communication
  • Light housekeeping Clinical documentation
  • Emotional support Bed preparation
  • Community activities First aid and CPR
  • Mobility assistance Electronic charting
  • Health education Restock shelves
  • Patient hygiene management Client documentation
  • Infection control procedures, Conducted walking rounds and med cart counts with previous and oncoming shifts
  • Observed, recorded, and reported on patients to charge nurse, including current symptoms and conditions
  • Monitored medications to maintain accountability of ordering, receiving, and administration
  • Inspected and cleaned equipment regularly for maximum patient safety
  • Administered medications in accordance with physician orders and recorded distribution
  • Stored medication safely to prevent unauthorized access and theft
  • Responded appropriately to family members when discussing patient care and instructions for discharge
  • Documented clinical information in patient medical records daily
  • Responded appropriately to symptoms and behavior
  • Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
  • Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
  • Maintained confidentiality concerning treatment and personal information
  • Resupplied patients with personal hygiene items like towels, soap and toilet paper
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
  • Monitored intake of food and medication and alerted staff to deterioration in patient conditions
  • Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
  • Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.

Housekeeper

Vista Spring Timber Ridge
08.2017 - 11.2017
  • Ensured security of units when entering, cleaning, and existing
  • Maintained safety standards by wearing gloves and protective clothing
  • Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
  • Cleaned rugs, carpets, upholstery, and draperies
  • Practiced proper lifting techniques
  • Performed rotation cleaning, including carpet shampooing, deep cleaning, and window washing
  • Recognized by employer for exhibiting impeccable standards in maintaining clean, sanitized, tidy, and pleasant facility
  • Understood and adhered to special cleaning requests from clients
  • Kept housekeeping supervisor updated on preventive housekeeping maintenance and restocking needs for supplies, linen, laundry, and accessories
  • Cleaned and maintained cleaning equipment in good operable condition
  • Improved inventory management by creating checklist for stocking of cleaning carts
  • Promoted to housekeeping crew leader and supervised 2-member housekeeping crew
  • Checked vacant rooms regularly to verify cleanliness and freshness by clearing away trash and other disposable material, consistently maintaining the highest levels of housekeeping standards
  • Responded appropriately to customer's special cleaning requests
  • Cleaned public areas, waiting rooms, and washrooms, consistently maintaining housekeeping equipment and identifying areas in need of immediate attention

Home Health Care Provider, Caregiver Arcadia Home Care
02.2017 - 11.2017
  • Transported clients to doctor's office, grocery store, and other essential errands
  • Assisted with client personal care needs such as bathing and dressing
  • Managed household chores through routine house cleaning, meal preparation, and laundry
  • Administered medications or aided client with self-administration
  • Held friendly conversations with clients to offer companionship and emotional support
  • Observed and reported any changes in client conditions
  • Learned and followed all Medicare, Medicaid, and HIPAA regulations and requirements
  • Reviewed and followed specific care plans for clients and reported completed tasks
  • Supported patient health and mobility by guiding through range of motion movements and exercises
  • Remained calm and maintained professionalism during times of high emotional stress
  • Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing
  • Provided patients with emotional and social support
  • Helped patients with exercising, walking, and mobility in and out of beds
  • Provided accurate reports of observations by applying active listening and critical thinking skills
  • Prepared meals for patients, taking into account special food restrictions and diets
  • Prepared meals for patients, taking into account special food restrictions and diets
  • Bathed, groomed, dressed, and fed patients and provided emotional and psychological support
  • Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation
  • Discussed care problems with the supervisor or case manager to find the best solution
  • Reviewed written care plans, executed instructions, and documented services delivered.

Education

High School Diploma - General Studies

Lansing Adult Education
MI

Skills

  • Staff Training
  • Cash Handling
  • Natural Resources
  • Cash Register Operations
  • Till Counting
  • Loss Prevention Goals Monitoring
  • Customer Account Management
  • Organizational Systems

Contact

Lansing, Mi 48911

Certification

Medication administration Safety management Equipment maintenance

Timeline

Freight Manager

Ollies Bargain Outlet
03.2023 - 10.2023

Customer Service Assistant

Ollies Bargain Outlet
06.2021 - 03.2023

Medication Technician

SB, Vista Spring Timber Ridge
11.2017 - 05.2021

Housekeeper

Vista Spring Timber Ridge
08.2017 - 11.2017

Home Health Care Provider, Caregiver Arcadia Home Care
02.2017 - 11.2017

High School Diploma - General Studies

Lansing Adult Education

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Shamiya Burtley