Shamiya Crowder
Lagrange,GA
Summary
Results-driven professional with extensive experience at Yamaha Motor Manufacturing, consistently meeting production targets and improving operational efficiency. Skilled in training new employees and fostering teamwork, leading to enhanced productivity. Recognized for strong attention to detail and effective communication, promoting a collaborative work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Utility
Yamaha Motor Manufacturing
09.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting,
- providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Train new employees on jobs.
- Being able to identify line balance issues, and have the knowledge to make changes.
- Communicating with supervisors/ leads throughout the department about issues on the assembly line.
Assembly Line Production Worker
Johnson Controls
05.2012 - 10.2015
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed protocols to enhance protection and maintain safe work environment.
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Utilized safety devices and procedures to protect personnel and equipment.
Customer Service Representative
Kelly Services
04.2011 - 08.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Machine Operator
Kelly Services
09.2010 - 12.2010
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
Customer Service Representative
Afni Inc, Verizon
07.2009 - 12.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Cahier/Retail Sales Associate
Cracker Barrel
02.2007 - 07.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
Education
No Degree - Physical Education
Garden City Community College
Garden City, KSNo Degree - Physical Education
Southern Union State Community College
Wadley, ALNo Degree - Physical Education
Columbus State University
Columbus, GANo Degree - CNA
One Step Health
Columbus, GABachelor of Business Administration - Business Administration
Strayer University
12-2031
High School Diploma -
Troup High School
LaGrange, GA05-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organization and time management
- Decision-making
Accomplishments
CI Internship: Completed with a 93% completion.
Rework team: Specialized in managing and fixing issues with the product.
Line balance: Specialized in creating and making changes to line balances as needed.
Certification
- Certified CI Tech, Yamaha Motors - Jan 2022 - March 2022
Timeline
Utility
Yamaha Motor Manufacturing
09.2017 - Current
Assembly Line Production Worker
Johnson Controls
05.2012 - 10.2015
Customer Service Representative
Kelly Services
04.2011 - 08.2011
Machine Operator
Kelly Services
09.2010 - 12.2010
Customer Service Representative
Afni Inc, Verizon
07.2009 - 12.2009
Cahier/Retail Sales Associate
Cracker Barrel
02.2007 - 07.2009
No Degree - Physical Education
Garden City Community College
No Degree - Physical Education
Southern Union State Community College
No Degree - Physical Education
Columbus State University
No Degree - CNA
One Step Health
Bachelor of Business Administration - Business Administration
Strayer University
High School Diploma -
Troup High School
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