Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic

Shamiya Crowder

LaGrange,GA

Summary

Results-driven professional with extensive experience in production management at Yamaha Motor Manufacturing. Proven track record of consistently meeting production targets and enhancing operational efficiency. Expertise in training new employees and fostering teamwork, resulting in increased productivity. Strong attention to detail and effective communication skills contribute to a collaborative work environment. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Utility

Yamaha Motor Manufacturing
Newnan, GA
09.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Train new employees on jobs.
  • Being able to identify line balance issues, and have the knowledge to make changes.
  • Communicating with supervisors/ leads throughout the department about issues on the assembly line.

Administrative Assistance

New Community Church
LaGrange, GA
10.2017 - 01.2019
  • Maintained a clean and organized office.
  • Organized curriculum for classes.
  • Organized contact information for volunteers, as well as creating spreadsheets with volunteers information.
  • Managed inventory for promise-land.
  • Printing and organizing curriculum for each class.
  • Organizing rooms for volunteers, as well as setting up the room with all the material that is needed for the class.
  • Communicating with staff and volunteers regarding any issues or concerns.

Assembly Line Production Worker

Johnson Controls
West Point, GA
05.2012 - 10.2015
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly team.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
  • Training new employees, sharing expertise and best practices for assembly line work.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
  • Utilized safety devices and procedures to protect personnel and equipment.

Customer Service Representative

Kelly Services
LaGrange, GA
04.2011 - 08.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Machine Operator

Kelly Services
LaGrange, GA
09.2010 - 12.2010
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.

Customer Service Representative

Afni Inc, Verizon
Opelika, AL
07.2009 - 12.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved resolution time with effective problem-solving for customer complaints.

Cahier/Retail Sales Associate

Cracker Barrel
LaGrange, GA
02.2007 - 07.2009
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Greeted customers and provided outstanding customer service.

Education

High School Diploma -

Troup High School
LaGrange, GA
05.2006

Some College (No Degree) - Business Administration/ Management

Strayer University
Washington, DC

Some College (No Degree) -

Garden City Community College
Garden City, KS

Some College (No Degree) -

Southern Union State Community College
Wadley, AL

Some College (No Degree) -

Columbus State University
Columbus, GA

CNA Certificate - CNA Certificate

One Step Health
Columbus, GA

Skills

  • Positive attitude
  • Team collaboration
  • Customer service
  • Problem solving
  • Adaptability and flexibility
  • Attention to detail
  • Dependability and responsibility
  • Multitasking skills
  • Effective communication
  • Computer proficiency
  • Time management and organization
  • Decision-making skills

Certification

Certified CI Tech, Yamaha Motors - Jan 2022 - March 2022

References

  • Nikki, Washington, Accountant Supervisor, 1-843-598-4919, Yamaha Motors
  • Loraine, Allen, Senior Manager, 706-616-4869
  • Shawan, Allen, Manager, 706-302-7547

Accomplishments

  • CI Internship: Completed with honors.
  • Rework team: Specialized in managing and fixing issues with the product that may have any defects.
  • Specialized in creating and making changes to line balances as needed.

Timeline

Administrative Assistance

New Community Church
10.2017 - 01.2019

Utility

Yamaha Motor Manufacturing
09.2017 - Current

Assembly Line Production Worker

Johnson Controls
05.2012 - 10.2015

Customer Service Representative

Kelly Services
04.2011 - 08.2011

Machine Operator

Kelly Services
09.2010 - 12.2010

Customer Service Representative

Afni Inc, Verizon
07.2009 - 12.2009

Cahier/Retail Sales Associate

Cracker Barrel
02.2007 - 07.2009

High School Diploma -

Troup High School

Some College (No Degree) - Business Administration/ Management

Strayer University

Some College (No Degree) -

Garden City Community College

Some College (No Degree) -

Southern Union State Community College

Some College (No Degree) -

Columbus State University

CNA Certificate - CNA Certificate

One Step Health

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