Summary
Overview
Work History
Education
Skills
Timeline
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SHAMIYA K. HAGOOD

Douglasville,GA

Summary

I am experienced with an strong background in customer service, ready to deliver impactful results within your company. Being capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Also, proficient in conflict resolution, CRM systems, and multi-channel support. As a driven professional with proven history in customer service, consistently adaptable to changing needs and reliable in delivering results.

Overview

9
9
years of professional experience

Work History

Customer Service Executive

Goodr.co
07.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or in-person.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Led successful advocacy campaigns that resulted in positive policy changes benefiting the populations served by the organization.

Call Center Representative

Utility Partners of America
01.2018 - 01.2022
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
  • Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
  • Set up appointments with interested customers according to schedule availability.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Customer Service Representative

Aetna
01.2016 - 01.2018
  • Delivered personalized customer service relating to questions and promptly resolved basic problems
  • Demonstrated excellent communication skills
  • Asked probing questions to determine service needs
  • Processed medical claims
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Education

High School Graduate -

NEW MANCHESTER HIGH SCHOOL
Atlanta, GA
05-2014

Skills

  • Customer engagement
  • Critical thinking
  • Problem-solving skills
  • Team collaboration
  • Computer proficiency
  • Conflict resolution
  • Resolving issues
  • Client relations
  • Online chat and email
  • Scheduling

Timeline

Customer Service Executive

Goodr.co
07.2023 - Current

Call Center Representative

Utility Partners of America
01.2018 - 01.2022

Customer Service Representative

Aetna
01.2016 - 01.2018

High School Graduate -

NEW MANCHESTER HIGH SCHOOL

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SHAMIYA K. HAGOOD