Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamiya Popich

Belle Chasse,LA

Summary

Customer-focused Server Manager committed to offering best in dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.

Overview

23
23
years of professional experience

Work History

Server/Manager

Bywater Dockside
01.2023 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Help with inventory/ordering of Alcohol / Beverage for restaurant.
  • Help with inventory/ordering supplies of front of house of restaurant.

Food Delivery Driver

Uber Eats
10.2021 - 11.2022
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Deli Worker

Penny's Gas Station
05.2016 - 04.2020
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Secretary

Gulf Island Boats, Inc.
03.2012 - 01.2015
  • Completed weekly payroll and paying of any bills due.
  • Completed invoicing for company.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Front Desk/General Manager Admin/Hotel Reservation Specialist

Hampton Inn & Suites By Hilton
08.2000 - 09.2002
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Completed any required duties for General Manager as Administrative Assistant.
  • Created hotel reservations to accommodate guest.
  • Worked in Sales department for Reservations.

Education

High School Diploma -

Boothville Venice High School
Boothville, La
05.1998

Skills

  • Training New Hires
  • Front of House Management
  • Supply Ordering and Management of Front of House
  • POS Terminal Operation
  • Casual Dining Services
  • Liquor Law Compliance
  • Performance Strategies
  • Seating Assignment Preparation
  • Cool Under Pressure
  • Condiment Refilling
  • Price Memorization
  • Beverage Preparation
  • Warm and Friendly
  • Order Accuracy and Delivery

Timeline

Server/Manager

Bywater Dockside
01.2023 - Current

Food Delivery Driver

Uber Eats
10.2021 - 11.2022

Deli Worker

Penny's Gas Station
05.2016 - 04.2020

Secretary

Gulf Island Boats, Inc.
03.2012 - 01.2015

Front Desk/General Manager Admin/Hotel Reservation Specialist

Hampton Inn & Suites By Hilton
08.2000 - 09.2002

High School Diploma -

Boothville Venice High School

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Shamiya Popich