Shamiya Taylor

The Night Audit position is leading all aspects of the auditing, posting and balancing of daily financial transactions to support the resort continuing effort to deliver outstanding guest service and financial profitability. Im Responsible for driving company success through performing the following activities to the highest standards:

• Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence.
• Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation
• Reconciles all charges to the general ledger. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business.
• Generates housekeeping reports and prints folios departures.
• Compiles daily revenue reports and files work accordingly.
• Responsible for accurate management of cash funds and daily shift deposits.
• Assist with Front Office duties and is the overnight guest service agent.
• Calculates account balance at month-end and submits to accounting.
• Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies.
• Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner.
• Assists with guest and owner needs and requests delivering outstanding hospitality at all times.
• Assists with other departmental duties such as bell stand, answering phones, etc.
• Reports any unresolved problems with owners and guests to management.
• Maintains clean work area. Provides information on area attractions and resort amenities.

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.

Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

• Operated a variety of machinery and tools safely and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Actively greet, engage and thank customers during check out process to increase customer satisfaction. Maintains knowledge of store layout to answer customer questions.
• Operates scanning equipment and register, performs all related check out procedures in an efficient manner.
• Ensures proper bagging of customers merchandise efficiently and placing merchandise in customer’s cart.
• Responsible for all funds including cash, checks, debit/credit slips and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding excessive overages and/or shortages.
• Maintains knowledge of weekly ads, advertised and in-store specials, and special promotions in order to answer customer questions, generate sales by suggestive selling and to assure accuracy in ringing up merchandise.
• Follows company and legal regulations concerning tobacco and alcohol sales.
• Utilizes “down time” to improve cleanliness and organization of beer department and aisles.
• Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance
• Performs other duties as directed by superiors.

• Portioning and serving of food items
• Delivering of trays and carts to resident floors
• Cleaning of dining rooms
• Working on the tray line
• Working in the dish room and pot sink
• Sweeping and mopping
• Disposal of trash and recyclables
• Per Diem Duties as outlined by Director of Dietary
• Monitored expiration dates on products and disposed of any spoiled or expired foods.
• Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
• Cleaned and sanitized kitchen equipment and surfaces.
• Assisted with preparation of snacks and other light meals.
• Ensured that all food was prepared according to established health standards.
• Stocked supplies in dining areas as needed.