Summary
Overview
Work History
Education
Skills
Timeline
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Shamiya Wallace

Columbus,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Healthcare Customer Service Representative

Connexion Point
06.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Assist prospective members with selecting and enrolling in Medicare health plans
  • Assist members with navigating the healthcare system by, educating members on our benefits and services
  • Maintain complete and accurate documentation of all communications with members and prospective members
  • Build and strengthen member relationships by providing world class customer service

Customer Service Representative

Apple
06.2022 - 07.2023
  • Locating music, apps, and movies on various devices • Billing issues
  • Fraud management• Product feature inquiries• Resolving username and password difficulties• Troubleshooting email, wi-fi connectivity and web browser issues
  • Navigating customers through various apps• Data back-up, sharing & synchronization troubleshooting
  • Verifying proper hardware and software configuration and set up
  • Diagnosing and resolving issues including internet connectivity, email, application downloads, and more

Online Personal Shopper

Walmart
10.2020 - 06.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.

Education

Associate of Science - Nursing

Columbus Technical College
Columbus, GA

Kendrick High School
Columbus, GA
05.2022

Skills

  • Paperwork Processing
  • Positive and Professional
  • Account Updating
  • Multi-Task Management
  • Data Entry
  • Retail Sales Customer Service
  • Data Collection
  • Research
  • Office Equipment Proficiency
  • Team leadership
  • Problem solving
  • Time management
  • Data Analyst & Relationship Building
  • Inventory management
  • Collaboration
  • Quality Assurance Experience
  • Team Development

Timeline

Healthcare Customer Service Representative

Connexion Point
06.2023 - 03.2024

Customer Service Representative

Apple
06.2022 - 07.2023

Online Personal Shopper

Walmart
10.2020 - 06.2022

Associate of Science - Nursing

Columbus Technical College

Kendrick High School

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Shamiya Wallace