Shamiyah Henderson
Summary
Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Premier Senior Benefit Advocate
UnitedHealth Group
11.2018 - Current
- Review and resolve complicated benefits issues
- Provide excellent customer service to members
- Identify and assess customers' needs to achieve satisfaction
- Build a sustainable relationship and trust with customers through open and interactive communication.
Patient Service Representative
USMD
01.2018 - 09.2018
- Book doctors appts for pts, send request for meds, and take messages for doctors from their pts
Customer Service Representative
Convergys
08.2015 - 12.2017
- Respond to customer complaints
Education
Associate in Business Marketing -
Cedar Valley College
Dallas, TX11.2023
High school or equivalent -
Mansfield Timberview
Arlington, TXSkills
- Excellent verbal and written communication skills Able to multi-task and handle multiple demands while maintaining a positive attitude Aptitude for responding to a range of customers Exceptional organization and time-management skills (3 years)
- Call Center (3 years)
- Customer Service (8 years)
- Southwest Dedicated Advocate (Less than 1 year)
- Benefits Explanation
Certification
- Texas Alcoholic Beverage Commission, 09/01/19, 09/01/22
- Insurance License, 01/01/20, 01/01/24, General Lines Agent, Life, Accident, Health, and HMO
Additional Information
I also work as a dedicated advocate on Southwest Airlines.
Timeline
Premier Senior Benefit Advocate
UnitedHealth Group
11.2018 - Current
Patient Service Representative
USMD
01.2018 - 09.2018
Customer Service Representative
Convergys
08.2015 - 12.2017
Associate in Business Marketing -
Cedar Valley College
High school or equivalent -
Mansfield Timberview
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