Shammah Mazuru
Hamden,CT
Summary
Passionate about delivering exceptional results and fostering client relationships. Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
5
5
years of professional experience
Work History
Operations & Customer Experience Associate/Barista
Starbucks & Campus Group, Quinnipiac University
Hamden, CT
08.2024 - Current
- Looked for additional ways to expand products to customers by upselling new products and services.
- Led and coordinated team members to optimize shift efficiency and improve customer service delivery.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Applied supply chain principles to streamline operations, reduce service delays, and enhance workflow.
- Delivered outstanding customer service and implemented strategies to increase customer loyalty and satisfaction.
- Analyzed sales data and customer feedback to inform decision-making and improve performance metrics.
- Worked closely with cross-functional teams to drive improvements in daily operations and team engagement.
HR Assistant
Ministry Of Education, Zimbabwe
Manicaland Zimbabwe
09.2020 - 12.2021
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Orchestrated talent acquisition, development, and retention strategies.
- Applied accounting skills to optimize budgeting and resource allocation.
- Leveraged marketing insights for employer branding and employee engagement.
- Contributed to business decisions through in-depth economic evaluations.
- Implemented cost-effective HR solutions by integrating financial insights, ensuring resource efficiency.
- Utilized marketing principles to enhance the company's employer brand, attracting top-tier talent.
Education
MBA - Business Administration And Management
Quinnipiac University
Hamden, CT05-2026
Bachelor of Science - Human Resources Management Honors Degree
Midlands State University
Gweru, Zimbabwe12-2022
Skills
- Social media monitoring
- CRM software
- Client advocacy
- Computer skills
- Customer service
- Sales and upselling
- Teamwork and collaboration
- Microsoft office
- Product recommendations
- Customer relationship management (CRM)
- Stock management
- POS systems expert
Timeline
Operations & Customer Experience Associate/Barista
Starbucks & Campus Group, Quinnipiac University
08.2024 - Current
HR Assistant
Ministry Of Education, Zimbabwe
09.2020 - 12.2021
MBA - Business Administration And Management
Quinnipiac University
Bachelor of Science - Human Resources Management Honors Degree
Midlands State University