Shammah Williams
Allentown,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also a diligent employee who is organized in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Picker
Lineage Logistics LLC
Allentown, PA
01.2022 - Current
- Matched product description, quantity and packaging unit using radio-frequency device to verify items received.
- Loaded, unloaded, moved and stacked products and materials using forklift, clamp truck or other power equipment.
- Prepared receiving, storage and shipping documentation and retained product accountability throughout logistical process.
- Read, interpreted and accomplished warehouse management system reports and recognized and corrected potential process errors to reduce adverse effects.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Picker & Packer
Radial
Allentown, PA
11.2021 - 01.2022
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Removed items from shelves or storage bins and scanned tags.
- Printed labels, packaged boxes and loaded into outbound containers.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Machine Operator
FedEx:Ground
Northampton, PA
07.2020 - 11.2021
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Customer Service Representative
Walmart
Trexlertown, PA
07.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Parkland Highschool
Allentown, PA06.2020
Skills
- Math Skills
- Processing Raw Materials
- Maintaining Quality Assurance Standards
- Improving Product Quality
- Verbal and Written Communication
- One Call Resolution
- Technical Proficiency
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Time Management
- Persuasive Negotiations
Certification
- Forklift Training - 2 years
Timeline
Case Picker
Lineage Logistics LLC
01.2022 - Current
Picker & Packer
Radial
11.2021 - 01.2022
Machine Operator
FedEx:Ground
07.2020 - 11.2021
Customer Service Representative
Walmart
07.2018 - 03.2020
High School Diploma -
Parkland Highschool
- Forklift Training - 2 years
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