Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shammara Barr

Columbia,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Credit Deployment Services
Amherst, NY
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.

Collections Specialist

Nation Credit Recovery
Atlanta, GA
10.2018 - 09.2022
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services and collection strategies.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.

Customer Service Representative

Rent Recovery Services
Atlanta, GA
09.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Investigated and resolved customer inquiries and complaints quickly.

Collections Specialist

Vital Recovery Solutions
Norcross, GA
05.2012 - 10.2018
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Used scripted conversation prompts to convey current account information and obtain payments.

Collections Specialist

Mercantile
Amherst, NY
02.2016 - 04.2016
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used skip tracing and other techniques to locate debtors.

Collections Specialist

Amherst, NY
01.2001 - 06.2012
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.

Medical Office Assistant

Community Health Center Of Buffalo
Buffalo, NY
11.1998 - 07.2001
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Education

High School Diploma -

Buffalo

Skills

  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Customer Retention Strategies
  • Call Transfers
  • Answering Customer Questions
  • Auto Dialers
  • Document Conversion
  • Customer Service and Assistance
  • Online Chat
  • Dispatching Workers
  • Directing Calls
  • Promotional Information

Timeline

Customer Service Representative

Credit Deployment Services
05.2022 - Current

Customer Service Representative

Rent Recovery Services
09.2021 - 03.2022

Collections Specialist

Nation Credit Recovery
10.2018 - 09.2022

Collections Specialist

Mercantile
02.2016 - 04.2016

Collections Specialist

Vital Recovery Solutions
05.2012 - 10.2018

Collections Specialist

01.2001 - 06.2012

Medical Office Assistant

Community Health Center Of Buffalo
11.1998 - 07.2001

High School Diploma -

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Shammara Barr