Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shammika Harris

Marietta,USA

Summary

Dedicated and results-oriented healthcare professional with over nine years of experience in medical field, including significant remote work as Patient Care Coordinator and HealthGuide. Proven expertise in remote patient scheduling, telehealth coordination, care plan development, and quality measure management. Highly proficient in utilizing EMR systems such as Epic, eClinicalWorks, Athena, and Greenway to enhance provider collaboration, optimize care delivery, and address patient care gaps. Adept at managing transitions of care, conducting post-discharge follow-ups, and coordinating DME services. Recognized for exceptional attention to detail, outstanding communication skills, and unwavering commitment to delivering high quality, patient-centered care in clinical and remote environments.

Overview

10
10
years of professional experience

Work History

Health Guide

GuideHealth
Remote, TX
08.2024 - 05.2025
  • Contributed to healthcare startup focused on value-based care
  • Created individualized care plans to support patient health outcomes.
  • Collaborated with providers using EMRs, including eClinicalWorks and Athena.
  • Ensured that quality measures were met by identifying and closing care gaps.
  • Scheduled patient appointments, and coordinated specialist referrals.
  • Ordered durable medical equipment (DME) and connected patients to SDOH resources.
  • Conducted assessments for patients under 65, transitions of care (TOC), and post-ER visits.
  • Reviewed discharge summaries to ensure patient understanding and continuity of care.
  • Communicated test results to patients, as instructed by providers.
  • Provided appointment reminders to ensure adherence to specialist care plans.

Patient Care Coordinator

Piedmont Hosptial
Remote, GA
12.2023 - 04.2024
  • Coordinated patient preparation with clear, actionable instructions
  • Enhanced financial efficiency by streamlining copay collection
  • Implemented remote training protocols for staff, improving operational efficiency
  • Increased scheduling accuracy by 20% through optimized training modules
  • Managed critical patient data with zero errors, supporting timely and accurate care decisions.
  • Trained 15 new staff on patient care protocols, fostering a team-oriented environment.
  • Analyzed patient flow, identifying bottlenecks and implementing solutions to increase efficiency by 25%.
  • Optimized patient data management, ensuring zero errors in critical care decisions.
  • Boosted scheduling accuracy by 20% through enhanced training modules.
  • Mentored 15 new staff in patient care protocols, nurturing a collaborative team environment.

Lead Medical Assistant

Advanced Urology
Marietta, GA
02.2023 - 10.2023
  • Spearheaded a team of 6 medical assistants, fostering a collaborative and efficient work environment
  • Streamlined scheduling and chart management, optimizing clinic efficiency
  • Mentored medical assistants, enhancing patient care through a supportive environment
  • Implemented a visionary drug distribution protocol, boosting safety and compliance
  • Introduced cutting-edge telemedicine tech, broadening patient reach and clinic capabilities.
  • Developed a peer training program, elevating team skills and improving patient care quality.
  • Enhanced drug inventory system accuracy, ensuring 100% compliance with safety regulations.
  • Revamped patient records system, reducing retrieval time by 30%.
  • Launched a mobile health app, increasing patient engagement.
  • Refined drug inventory tracking, cutting losses by 25%.

Lead Medical Assistant

Laureate Medical Group
Atlanta, GA
10.2021 - 01.2023
  • Led medical team, optimizing clinic efficiency
  • Streamlined patient flow, reducing wait times
  • Implemented cleaning protocols, ensuring patient safety
  • Introduced new cleaning protocols, ensuring patient safety.
  • Mentored assistants, enhancing team skills and clinic morale.
  • Optimized appointment scheduling, improving provider availability.
  • Analyzed clinic processes, introduced efficient digital patient records management.
  • Enhanced team productivity by 20% through targeted skill development programs.
  • Fostered a patient-centric team environment, boosting patient satisfaction scores.

Lead Medical Assistant

NW ENT and Allergy Center
Buckhead, GA
08.2018 - 10.2021
  • Spearheaded allergy shot administration, prioritizing patient safety and comfort
  • Proactively managed patient records and addressed concerns
  • Streamlined appointment scheduling to reduce patient wait times
  • Optimized room allocation and inventory management, enhancing clinic efficiency by 20%
  • Uphold high cleanliness standards, ensuring patient safety and trust.
  • Prioritized empathetic care, effectively addressing patient concerns.
  • Streamlined appointment scheduling, significantly cutting down wait times.
  • Led a 20% clinic efficiency boost through strategic room and inventory management.
  • Enhanced patient trust by maintaining exemplary cleanliness and safety standards.
  • Fostered a comforting environment, ensuring patients felt heard and cared for.

Medical Assistant

Georgetown Pediatrics
Cumming, GA
03.2015 - 03.2017
  • Managed medical service accessibility via phone triages
  • Streamlined patient scheduling, enhancing clinic efficiency
  • Conducted patient interviews, assessing vital signs
  • Administered vaccinations and nebulizer treatments
  • Maintained superior cleanliness in exam rooms, surpassing health protocols
  • Ensured accuracy in patient records, enhancing care quality and safety.
  • Actively contributed to team meetings, sharing insights for clinic improvement.
  • Provided empathetic patient support, fostering a positive clinic environment.
  • Boosted clinic efficiency by optimizing patient scheduling and room readiness.
  • Ensured meticulous patient record-keeping, improving care precision.
  • Elevated patient experience through compassionate care and efficient treatment administration.

Medical Assistant

Mds4kidz Pediatric Group
Great Neck, NY
03.2015 - 03.2017
  • Managed EMR systems for efficient patient data management
  • Streamlined patient intake, reducing wait times by 20%
  • Implemented innovative EMR documentation process
  • Maintained 100% accuracy in medical procedures
  • Facilitated a supportive environment for pediatric patients and families.
  • Introduced patient feedback system, boosting service quality.
  • Assessed clinic procedures, identifying areas for improvement.
  • Enhanced clinic efficiency by spearheading a digital patient tracking system.
  • Pioneered a digital health record integration, elevating patient care quality.
  • Ensured meticulous care coordination, achieving zero error in treatment documentation.

Education

Medical Assisting Certificate -

Sanford-Brown Institute
Garden City, NY

Skills

  • Administrative duties
  • Monitoring vital signs
  • CPR
  • Remote triage
  • Remote scheduling
  • Medical terminology
  • Anatomy and Physiology
  • EClinicalWorks
  • Greenway EMR
  • Althea EMR
  • Transcribing orders
  • Remote training
  • Surgery scheduling
  • Hospital scheduling
  • Prescription refills
  • Individualized care planning
  • Care gap analysis
  • Patient assessments
  • Health data management
  • Telemedicine implementation
  • Patient education
  • Training and mentoring

Timeline

Health Guide

GuideHealth
08.2024 - 05.2025

Patient Care Coordinator

Piedmont Hosptial
12.2023 - 04.2024

Lead Medical Assistant

Advanced Urology
02.2023 - 10.2023

Lead Medical Assistant

Laureate Medical Group
10.2021 - 01.2023

Lead Medical Assistant

NW ENT and Allergy Center
08.2018 - 10.2021

Medical Assistant

Georgetown Pediatrics
03.2015 - 03.2017

Medical Assistant

Mds4kidz Pediatric Group
03.2015 - 03.2017

Medical Assisting Certificate -

Sanford-Brown Institute

Similar Profiles

CREATE PROFILE
Shammika Harris