Shammyeisha Hawkins
Dallas,TX
Summary
Efficient team member accustomed to fast-paced, physically-demanding work. Lift up to 50 pounds without assistance and smoothly use machinery such as pallet jacks for heavier loads. Skilled at loading and unloading trucks, staging shipments, and storing products. Adept clerical professional competent in dealing with vendors to maintain on-time deliveries and correct shipment errors. Tenacious in pursuing resolutions and keeping inventory optimized with an organized, efficient system. Work effectively with warehouse, distribution, and management professionals to support successful warehouse operations. Authorized to work in the US for any employer Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Process Associate
Genpact
02.2023 - 08.2024
- Answering inbound calls for customers about their saving account with Apple Credit Card
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Chime Solutions
08.2022 - 11.2022
- Taking inbound calls for Toyota customers helping them with recalls or to check to make sure they don't have any damage to their vehicle that can be fixed under a recall
- Helping them get started with subscriptions like safety and remote connect, helping them download the app
- Letting them know what is covered under their warranty or do they have any CSP
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Associate
Alight / Randstad
05.2020 - 08.2022
- Taking inbound calls for customers who were calling to change or add people to their insurance
- Customers were able to make a change to the insurance if they had a qualified change
- I had to call different insurance companies like BCBS, Aetna, and etc to update the customers' insurance that wanted to make a change for their employer
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
ValorVIP
01.2021 - 04.2021
- Answering incoming calls taking payments on toll bills that had outstanding balances
- Adding/removing vehicles to customers' accounts
- Adding money onto customers' accounts
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Warehouse Worker
Chewy
04.2020 - 12.2020
- Scanning items with a scanner to see where the items go
- Scanning dog/cat food to be shipped out to customers
- Fixing boxes for the items to be put in the box
- Helping new hires if they need help finding items or if they don't know what to do
- Consistently lifted materials weighing as much as Number pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
Warehouse Worker
Amazon Fullfilment
10.2015 - 02.2020
- Loading and unloading trucks
- Taking customers' orders to the dock to be shipped out to the nearest airport
- Training new workers on what they need to do by working at the warehouse
- Helping the managers with how to improve the flow and function of the warehouse
- Consistently lifted materials weighing as much as Number pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment while observing standard safety procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Customer Service
Mcdonalds
10.2013 - 08.2014
- Greeting customers when they walk in the door
- Working the cash register taking customers' money
- Met customer service goals and exceeded customer expectations.
- Provided pre- and post-sales customer service and support.
- Increased customer service success rates by quickly resolving issues.
- Monitored tables for guest needs to identify customer service opportunities.
- Provided outstanding customer service.
Receptionist
Department of Family Services
09.2011 - 09.2013
- Maintained well-organized physical and digital records for busy [Type] office
- Managed complex schedules, including coordinating appointments and documenting updates in [Software]
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Sitting at the front desk answering phone and filing papers
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
Education
Certificate of Nursing Assistant - undefined
Delta Community College
Bastrop, LA11.2011
High school diploma - undefined
Bastrop High School
Bastrop, LA05.2011
Skills
- Order preparation
- Material handling
- Shipment unpacking
- Written communication (5 years)
- Microsoft Word (4 years)
- Time management
- Shipment processing
- Task prioritization
- Google Drive
- Customer relations
- Inventory reporting
- Load & Unload (5 years)
- Pallet Jack (5 years)
- RF Scanner (5 years)
- Shipping & Receiving
- Warehouse Distribution Experience (5 years)
- Warehouse Experience (5 years)
- Order Picking
- Order Picker
- Packaging
- Live chat
- Customer service (4 years)
- Typing (4 years)
- Windows
- Sales
- Microsoft Excel (4 years)
- English
- Microsoft Outlook
- Communication skills
- Computer skills (4 years)
- Report Analysis
- Trend tracking
- Call Management
- Dispute Resolution
- Application verification
- Statement Review
Assessments
- Customer service, Proficient, 11/01/20, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Completed, 02/01/22, Using basic scheduling and organizational skills in an office setting
- Sales skills, Completed, 12/01/20, Influencing and negotiating with customers
- Sales skills, Proficient, 02/01/22, Influencing and negotiating with customers
- Analyzing data, Proficient, 11/01/20, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Call center customer service, Proficient, 02/01/22, Demonstrating customer service skills in a call center setting
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementFlexible work hoursPersonal development programsWork from home optionWork-life balanceTeam Building / Company RetreatsTimeline
Process Associate
Genpact
02.2023 - 08.2024
Customer Service Representative
Chime Solutions
08.2022 - 11.2022
Customer Service Representative
ValorVIP
01.2021 - 04.2021
Customer Service Associate
Alight / Randstad
05.2020 - 08.2022
Warehouse Worker
Chewy
04.2020 - 12.2020
Warehouse Worker
Amazon Fullfilment
10.2015 - 02.2020
Customer Service
Mcdonalds
10.2013 - 08.2014
Receptionist
Department of Family Services
09.2011 - 09.2013
Certificate of Nursing Assistant - undefined
Delta Community College
High school diploma - undefined
Bastrop High School