Shamoka R Green
Gaston
Summary
Looking for a position as a team player with a people-oriented organization where I will be able to maximize my experience in customer-service inside a challenging environment for achieving all the corporate goals. I am also looking for a position, which will allow me to use my excellent organizational skills and where my educational background will be put to best use.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
7
7
years of professional experience
Work History
Supervisor
Walmart
Columbia
09.2024 - 09.2025
- Supervised daily operations and ensured compliance with safety protocols.
- Coordinated workflow among team members to optimize package delivery processes.
- Trained new employees on standard operating procedures and safety practices.
- Collaborated with team members to resolve complex customer issues efficiently.
- Documented customer interactions and maintained detailed records for future reference.
- Managed daily operations of customer service team to ensure effective support.
- Analyzed performance metrics to identify areas for process improvement.
Supervisor
UPS
West Columbia
07.2019 - 09.2025
- Supervised daily operations and ensured compliance with safety protocols.
- Coordinated workflow among team members to optimize package delivery processes.
- Trained new employees on standard operating procedures and safety practices.
- Monitored employee performance and provided feedback to enhance productivity.
- Implemented process improvements to increase operational efficiency within the team.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Ware house employee
Amazon
West Columbia
07.2018 - 01.2020
- Operated material handling equipment to move products efficiently.
- Received and inspected incoming shipments for accuracy and quality.
- Sorted and organized inventory in designated warehouse locations.
- Picked and packed customer orders accurately and quickly.
- Assisted team members with loading and unloading deliveries as needed.
- Collaborated with coworkers to ensure timely order fulfillment processes.
- Received deliveries, scanned packages, and updated orders in internal database.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Education
B.Sc. - business in Criminal Justice
Voorhees College
Denmark, South CarolinaHigh School Diploma -
Fort Dorchester High School
North Charleston, South CarolinaWest Ashley High School
Charleston, South Carolina 08.2004 - 01/2008
Skills
- Hard-working
- Attention to Detail
- Flexible
- Interpersonal Skills
- Discipline
- Teamwork
- Following Instructions
- Ambitious
- Outgoing
- Reliable
- Solid Work Ethic
- Team building
- Process improvement
- Effective communication
Timeline
Supervisor
Walmart
09.2024 - 09.2025
Supervisor
UPS
07.2019 - 09.2025
Ware house employee
Amazon
07.2018 - 01.2020
West Ashley High School
08.2004 - 01/2008
B.Sc. - business in Criminal Justice
Voorhees College
High School Diploma -
Fort Dorchester High School
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