Summary
Overview
Work History
Education
Skills
Timeline
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Shamona Collins

Baltimore,MD

Summary

Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.

Overview

14
14
years of professional experience

Work History

OBGYN Medical Assistant

Quadrant, Inc
10.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.

Medical Assistant II

UM St. Joseph
06.2021 - 10.2022
  • Scheduled appointments for patients via phone and in person
  • Organized charts, documents and supplies to maintain team productivity
  • Maintained fully stocked workstation
  • Verified collection orders and communicated discrepancies to nurses
  • Obtained variety of blood samples through venipuncture or capillary puncture
  • Labeled patient samples, double-checking information for accuracy
  • Interacted with patients to gather and record data prior to blood draws
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors
  • Employee testing for flu, covid and blood.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Clinical Support

UMMS
04.2020 - 06.2021
  • Triaged for new intakes and outpatients
  • IV injections for infusions
  • Epic user (registration and data entry)
  • Vaccinator and Tester for Covid-19
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Packaged specimens for transport
  • Patient observation
  • Phlebotomy
  • Cross-trained in other areas to meet needs of business.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Donned and removed personal protective equipment (PPE) per company protocols.
  • Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
  • Oversaw in-person and curbside patient registration and processing.

Starter Office

Transdev Inc
09.2019 - 09.2020
  • Schedules and dispatches drivers
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
  • Attended all practices, meetings, and workouts on time.
  • Assign vehicles and radios for all drivers and road supervisors
  • Maintains records and logs of driver’s callout, accidents and incidents
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Prepares reports on all activities on shift to Operations Supervisors
  • Mandate phones, emails and radio communications
  • Attended scheduled practice and training sessions.

Phlebotomist

St Agnes Hospital
02.2018 - 04.2019
  • Full maintenance and upkeep of comprehensive patient records database
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Perform venipuncture, arterial puncture, and other fluid collection
  • Total management of patient specimen identification and label system
  • Preparation of blood samples to be screened at laboratory.
  • Organized daily work based on collection priority.
  • Followed established safety protocols and standards to minimize risk of infection and injury.

Front Desk/Data Entry

Baltimore Tax & Accounting
01.2014 - 04.2019
  • Handled multi-line phone system and promptly transferred calls
  • Monitored front desk traffic to support customer satisfaction
  • Maintained cleanliness and organization of public areas and conference rooms
  • Handled incoming and outgoing mail with timely attention
  • Updated company databases and visitor logs with daily data and incident information
  • Entered data into company software system
  • Completed database updates to record required information
  • Maintained confidentiality when dealing with sensitive information and records
  • Maintained logs of completed work and labor hours
  • Assisted in resolving customer complaints and disputes
  • Scheduled appointments, maintaining calendars for personnel
  • Managed office supply orders and inventory to support availability
  • Sorted and indexed information, setting up and maintaining specialized filing systems
  • Copied and sorted records of office activities and business transactions.
  • Audited production reports, tracking data entry and processing errors.
  • Maintained data entry team access log-ins and granted system permissions to approved employees.

Phlebotomist, Medical Assistant

Jai Medical Center
02.2016 - 02.2018
  • Assisted office manager as a go-to person
  • Maintained (ordered) necessary office equipment and supplies for the lab
  • Triaged patients before, during and after appointments (Vitals, Pap’s, EKG’s, Ear Irrigation, DOT, etc.)
  • Scheduled appointments using Mastermind (transportation, upcoming, referrals)
  • Medical Records (processing requests to be faxed and mailed)
  • HEDIS (BP, Yearly examination, Vision, etc
  • For both children and adults.)
  • Trained new medical assistant/phlebotomist hires on company operations
  • Home visits with doctors (triaged and blood work)
  • Worked closely with HIV, HEP B and HEP C patients for treatment and scheduled blood draws.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Developed and implemented strategies to improve phlebotomy processes.

Phlebotomist

MOT Health Care Professionals
01.2010 - 02.2016
  • VA HOSPITAL CONTRACT
  • Maintained necessary office equipment and supplies
  • Performed venipuncture, arterial puncture, and other fluid collection procedures
  • Helped student trainees with learning phlebotomy procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Conducted clinical simulations and provided feedback for each individual student.
  • Instructed and coached students to help overcome academic issues and personal challenges.

Education

Gen. ED - General Studies

Baltimore City Community College
Baltimore, MD
06.2026

No Degree - Medical Assisting

Medix West
Baltimore
12.2008

Skills

  • Medical Terminology
  • Payment Collection
  • HIPAA Compliance
  • Scheduling
  • Patient Flow Management
  • Inventory Management
  • Procedure Assistance
  • Data Entry
  • Lab Equipment Calibration
  • Medical Procedures
  • CPR/First Aid
  • Medical Billing and Coding

Timeline

OBGYN Medical Assistant

Quadrant, Inc
10.2022 - Current

Medical Assistant II

UM St. Joseph
06.2021 - 10.2022

Clinical Support

UMMS
04.2020 - 06.2021

Starter Office

Transdev Inc
09.2019 - 09.2020

Phlebotomist

St Agnes Hospital
02.2018 - 04.2019

Phlebotomist, Medical Assistant

Jai Medical Center
02.2016 - 02.2018

Front Desk/Data Entry

Baltimore Tax & Accounting
01.2014 - 04.2019

Phlebotomist

MOT Health Care Professionals
01.2010 - 02.2016

Gen. ED - General Studies

Baltimore City Community College

No Degree - Medical Assisting

Medix West

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Shamona Collins