SHAMONA FISHER
Operations Lead
Missouri City,Tx
Summary
Thorough Operations Lead with 17 years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead team of talented employees. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HSC Operations Lead
Parallon Business Solutions
08.2011 - Current
- Manages, trains, and coordinates skills for a team of 11 FTEs across 10 hospitals
- Serves as a key HIM Operations Team contributor assisting in the development of workflow, planning, and training for hospital implantation of electronic medical record
- Navigate day-to-day operational activities related to queues in Horizon Patient Folder (HPF)
- Assist Operations Manager with improving processes and services
- Drives organization performance improvements by refinement and quality control monitoring and reporting within HIM department
- Streamlines departmental processes to ensure completion of medical records according to JCAHO standards
- Collaborates with varies facilities on physician notification process regarding deficiencies, delinquency, and suspension
- Maintains long term customer relationships with facilities to ensure expectations are meet
- Coordinates regular staff meetings to ensure projects and objectives are being met
- Addresses physician and other provider concerns/questions relating to medical record completion
- Promptly reports issues or trends to Operations Manager and IT&S department.
Analysis Technician
Woman's Hospital of Texas
08.2007 - 08.2011
- Processed inpatient and outpatient records daily with 96%-98% accuracy
- Managed weekly Bill 49 updates to ensure under budget outcomes
- Participated in performance improvement activities in conjunction with hospital programs to facilitate the delivery of quality service in a cost-effective manner
- Maintained log of records received and not received from patient care units
- Analyzed medical records to determine physician deficiencies in accordance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standard, bylaws, and rules and regulations
- Performed concurrent analysis on in-house medical records maintaining confidentiality.
Reanalysis Technician
Woman's Hospital of Texas
07.2006 - 08.2007
- Assisted physicians in the completion of their medical records daily
- Analyzed records completed by physicians using Columbia Patient Care System (CPCS)
- Notified physicians if incomplete records using fax, mail, and placing courtesy phone calls
- Posted and maintained daily suspension list for physicians
- Monitored incomplete record count weekly
- Printed physicians Operative Reports, Discharge Summaries, and Delivery Notes.
Physical Therapy Tech
Woman's Hospital
07.2007 - 02.2011
- Advised patients of treatment types
- Organized and implemented scheduling, resulting in an efficient way to check in and out timely
- Contributed to all aspects of patient care
- Answered phones and directed calls to the proper departments
- Interfaced by phone, fax, and email
- Served as a gatekeeper for The Physical Center.
Education
Bachelor’s degree - Health Care Management
The College of HealthCare Professions
07.2020
Skills
- Analytical Thinking
- Cycle counting
- Decision-Making
- Adaptability and Flexibility
- Attention to Detail
- Task Prioritization
- MS Office
- Process Analysis
Key Characteristics Skills
- Proficient with the use of MS office software. Outlook, Word, & Excel
- Proficient with Horizon Patient Folder (HPF) for deficiency management and 3M 360 Encompass Professional System
- Extensive Reports Manager and Citrix application experience
- Detail oriented team player, efficient, outgoing & works well under little supervision
- Ability to communicate, clearly effectively orally & in writing
Certification
Supervision Skills
Leadership Skills and Team Management
OKR Certification-Leadership and Goal Setting
Notary Public, Texas
Timeline
HSC Operations Lead
Parallon Business Solutions
08.2011 - Current
Analysis Technician
Woman's Hospital of Texas
08.2007 - 08.2011
Physical Therapy Tech
Woman's Hospital
07.2007 - 02.2011
Reanalysis Technician
Woman's Hospital of Texas
07.2006 - 08.2007
Bachelor’s degree - Health Care Management
The College of HealthCare Professions
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