Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shamona Maddox

Savannah,GA

Summary

With a proven track record at MKV Services LLC, I excel in efficient route planning and exceptional customer service, ensuring timely deliveries and reducing complaints by enhancing communication. My adaptability and punctuality, honed across diverse roles, significantly contribute to operational excellence and customer satisfaction, demonstrating a strong blend of technical and interpersonal skills.

Professional delivery expert with reliable track record in managing delivery routes and customer interactions. Known for attention to detail and ability to handle changing schedules. Collaborative team player with focus on achieving results and adapting to new challenges.

Professional with experience in logistics and transportation, bringing strong problem-solving skills and attention to detail. Effective in coordinating routes, ensuring timely deliveries, and maintaining high standards of customer satisfaction. Known for strong team collaboration, adaptability, and reliability in dynamic environments. Skilled in navigating various delivery systems, managing time efficiently, and communicating with clients and team members.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Delivery Courier

MKV Services LLC
11.2024 - Current
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.

Machine Operator Material Handler

WebstaurantStore
02.2024 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Owner

Madd Cleaning Services LLC
03.2021 - Current
  • Monitored cash flow for sustainable operational practices.
  • Recognized individual contributions to motivate and inspire teams.
  • Conducted market research for informed product development.
  • Guided team members to achieve personal and professional growth.
  • Built lasting relationships with customers through personalized interactions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.

Material Handler

G-Force Manufacturing
03.2021 - 03.2024
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Guaranteed timely delivery of raw materials to production lines, ensuring uninterrupted workflow.

Blender Technician

Sweeter Solutions
03.2018 - 05.2020
  • Developed detailed architectural visualizations using Blender, assisting clients in making informed design decisions.
  • Collaborated with riggers to ensure seamless integration of character models into animation pipelines.
  • Adapted existing assets for use in new projects, reducing overall production time and resource requirements.
  • Kept up to date with the latest Blender updates and features, ensuring efficient workflow and optimal utilization of tools.
  • Blended initial batch, made shade adjustments and labeled batches.
  • Created realistic environments using Blender''s procedural textures and materials library for film and television projects.

Restaurant Manager

Wendys Resturant
08.2016 - 06.2019
  • Managed budgets to ensure sustainability and minimize overspending.
  • Streamlined inventory processes with regular audits, reducing waste.
  • Established a welcoming atmosphere to encourage repeat visits.
  • Resolved guest complaints with prompt, personalized service.
  • Enhanced staff performance with coaching and mentoring, building upon skills.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Education

GED -

Savannah Technical College
Savannah, GA
05-2019

Skills

  • Punctuality
  • GPS technology
  • Load organization
  • Route planning

Certification

  • First Aid Certification - American Heart Association.
  • Forklift Operator Certification - Occupational Safety and Health Administration (OSHA).
  • Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).

Languages

English
Full Professional

Timeline

Delivery Courier

MKV Services LLC
11.2024 - Current

Machine Operator Material Handler

WebstaurantStore
02.2024 - Current

Owner

Madd Cleaning Services LLC
03.2021 - Current

Material Handler

G-Force Manufacturing
03.2021 - 03.2024

Blender Technician

Sweeter Solutions
03.2018 - 05.2020

Restaurant Manager

Wendys Resturant
08.2016 - 06.2019

GED -

Savannah Technical College

Similar Profiles

CREATE PROFILE
Shamona Maddox