Shamonda Chandler
Moncks Corner,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with members. Motivated to maintain member satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing relationships.
Overview
10
10
years of professional experience
Work History
Financial Service Representative I
South Carolina Federal Credit Union
08.2021 - Current
- Provide exceptional member service by uncovering needs and offering financial products and services
- Analyze, research and resolve problems and discrepancies related to members account
- Ensure cash and other negotiable items are handled and processed correctly
- Build and establish rapport with members to maintain membership loyalty
- Train new personnel regarding company operations, policies and services
- Conducts regular reviews of operations and identifies areas for improvement
- Input operational data into Financial Center Review Packet Workbook
Team Lead Sales Specialist
Time Warner/Spectrum
11.2013 - 07.2021
- Customer Service:
- Responsible for using professional judgment to interpret internal policies and guidelines and using subsequent findings to make decisions that encourage customer loyalty, trust, revenue growth and retention
- Deliver exceptional customer service by learning needs of customers and allowing skills and actions to bring companies strategic vision of culture to life by shaping customers experience
- Build rapport by educating and engaging customers through product demonstrations, plans, pricing, promotions and product features
- Cash Handling:
- Maintained daily cash drawer and balanced at end of each day
- Sales:
- 98-110% sales goal met monthly on products and upselling
- Trainer:
- Trained sales specialists on new product lines
- Assisted leadership with screening/interviewing potential employee candidates
Education
Summerville High School
Skills
- Product Promotion
- Closing Sales
- Client Acquisition and retention
- Relationship Building
- Trainer
Timeline
Financial Service Representative I
South Carolina Federal Credit Union
08.2021 - Current
Team Lead Sales Specialist
Time Warner/Spectrum
11.2013 - 07.2021
Summerville High School
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