Shamondria Lane
Paris,TX
Summary
Hardworking and motivated customer service representative, with extensive experience providing assistance in busy call center settings. Strong dedication to meeting customers needs or issues they may experience. Ensuring on every call that I am providing high- quality professionalism, active listening, and a can do attitude.
Overview
11
11
years of professional experience
Work History
Emergency Roadside Assistant
Agero, Inc.
02.2019 - 08.2023
- Ensured timely completion of daily tasks by effectively managing time and prioritizing assignments based on urgency.
- Reduced response time for service calls by optimizing dispatch routes and prioritizing tasks.
- Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
Customer Service Representative
The Results Company
07.2015 - 12.2019
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Appointment Scheduler
Task Pro Marketing
01.2013 - 06.2015
- Contributed to revenue growth by consistently meeting or exceeding personal appointment booking targets each month.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Education
No Degree - Criminal Justice
Eastfield College
Mesquite, TXSkills
- 30-55 WPM
- Data Entry
- CRM Systems
- MS Office Programs
- Strong knowledge in Account Management
Personal Information
Remote Positions
Relocation: Anywhere
Timeline
Emergency Roadside Assistant
Agero, Inc.
02.2019 - 08.2023
Customer Service Representative
The Results Company
07.2015 - 12.2019
Appointment Scheduler
Task Pro Marketing
01.2013 - 06.2015
No Degree - Criminal Justice
Eastfield College
Similar Profiles
Halo PrewittHalo Prewitt
Dispatch/Call Nurse at Agero, Inc.Dispatch/Call Nurse at Agero, Inc.
Cassie BartlettCassie Bartlett
Operations Supervisor at Agero, Inc.Operations Supervisor at Agero, Inc.
Jason MooreJason Moore
Senior Client Success Manager at AgeroSenior Client Success Manager at Agero