ShaMone Boyd-Wiggins
Saint Paul,MN
Summary
Reliable and hardworking professional with a strong commitment to completing tasks accurately and on time. Known for dependability, adaptability, and a positive attitude in team and independent settings. Dedicated to maintaining quality standards, and supporting organizational goals.
Overview
4
4
years of professional experience
Work History
Security Guard
Allied Universal
St Paul Park, MN
09.2024 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Managed access control procedures for visitors and employees at facility entrances.
- Responded promptly to alarms and incidents, coordinating with local authorities as needed.
- Prepared detailed incident reports documenting any security breaches or safety concerns.
- Assisted in training new staff on security protocols and emergency response procedures.
- Utilized surveillance systems to monitor activities and prevent unauthorized access effectively.
- Conducted daily security patrols of assigned areas.
- Provided customer service assistance to staff and visitors in a professional manner.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Observed surveillance cameras for any suspicious activity or intruders.
- Investigated suspicious activity and reported findings to management.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Issued visitor badges and access cards to authorized personnel.
- Provided escorts for employees entering and exiting the building after hours.
Key Holder
Factory Connection
Bay City, Texas
08.2023 - 06.2024
- Opened and closed store, ensuring security and operational readiness.
- Managed inventory, restocking shelves, and maintaining organized displays.
- Supervised sales associates, providing training and support as needed.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Monitored and maintained store cleanliness, creating a welcoming environment for customers.
- Collaborated with management to develop promotional strategies for sales events.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Customer Service Representative
Family Dollar
Bay City, Texas
08.2021 - 06.2023
- Assisted customers with product selection and inquiries.
- Handled cash transactions and processed payments accurately.
- Maintained store appearance through regular cleaning and organization.
- Restocked shelves and ensured products were displayed properly.
- Resolved customer complaints with empathy and effective communication.
- Collaborated with team members to meet daily operational goals.
- Assisted in training new employees on store procedures and policies.
- Monitored inventory levels to support timely restocking efforts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
BAY CITY HIGH SCHOOL
Bay City, TX05-2021
Skills
- Surveillance monitoring
- Access control
- Incident reporting
- Emergency response
- Alarm management
- Customer service
- Reliability
- Time management
Timeline
Security Guard
Allied Universal
09.2024 - Current
Key Holder
Factory Connection
08.2023 - 06.2024
Customer Service Representative
Family Dollar
08.2021 - 06.2023
High School Diploma -
BAY CITY HIGH SCHOOL