Shamone Brown
La Mesa,USA
Summary
Professional with over 5 years of experience across healthcare, hospitality, and administrative sectors. Expertise in customer service, medical terminology, and software systems, emphasizing effective communication and quality control. Proven ability to coordinate patient care, manage appointments, and streamline operations in collaborative environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Sharp Hospital
San Diego, CA
08.2025 - Current
- Scheduled and confirmed patient appointments while managing high call volume, enhancing access to care
- Addressed patient concerns and resolved issues promptly, contributing to improved patient satisfaction ratings
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Verified insurance coverage and obtained necessary authorizations for medical services, reducing billing errors and ensuring seamless service
Patient Services Representative
SAN DIEGO IMAGING
San Diego, CA
10.2024 - 08.2025
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Facilitated check-in process by verifying patient demographics, collecting co-payments, and clearly explaining office policies to enhance patient understanding
- Collaborated with healthcare providers to coordinate referrals for specialty care or diagnostic tests.
- Coordinated incoming/outgoing correspondence including emails, faxes, and mailings to efficiently address patient inquiries and medical record requests
- Executed administrative tasks such as filing documents, organizing charts, ordering supplies, and ensuring cleanliness of reception area to support smooth operations
Hospice Intake Coordinator
Mission Health
San Diego, CA
02.2023 - 08.2024
- Optimized hospice referral process, reducing admission time and enhancing data accuracy.
- Coordinated hospice referrals, ensuring accurate data entry and patient information.
- Streamlined pre-admission process by collecting data from diverse sources.
- Implemented streamlined pre-admission protocols, boosting efficiency.
- Scheduled healthcare appointments, improving service delivery and patient satisfaction.
COVID-19 Screener
Media Healthcare
San Diego, CA
03.2022 - 01.2023
- Conducted low-complexity COVID-19 testing, ensuring specimen integrity through meticulous handling and processing, contributing to reliable diagnostic results at Media Healthcare.
- Conducted COVID-19 nasal swabs ensuring accurate results and specimen integrity.
- Executed lab tests per medical protocols, ensuring accurate results and compliance with health standards.
- Labeled specimens accurately to ensure proper identification and tracking. and handling, maintaining procedural standards to support effective patient care.
Medical Receptionist
Kaiser Permanente
La Mesa, CA
05.2021 - 01.2022
- Managed multi-line phone system, scheduled appointments, and processed billing while maintaining EPIC software proficiency for efficient patient check-in.
- Coordinated scheduling and calendars for multiple doctors, optimizing appointment flow.
- Processed billing and co-pays, ensuring smooth transactions.
- Operated multi-line phone system, ensuring clear communication and timely response to patient inquiries.
- Welcomed patients and visitors at the front desk, creating a friendly atmosphere., ensuring a welcoming environment.
- Executed administrative tasks like filing and scanning, supporting efficient office operations.
Pharmacy Administrative Clerk
CVS Health
San Diego, CA
05.2021 - 12.2021
- Managed order entry and refills, ensuring accurate documentation and inventory control.
- Streamlined patient file organization, enhancing data accessibility and office efficiency.
- Facilitated communication with pharmacists using medical terminology for seamless operations.
- Supported pharmacy techs with data entry, improving workflow on Microsoft and QuickBooks software.
- Performed various administrative tasks to support office operations. and phone inquiries, maintaining effective office communication.
Front Desk Receptionist
Homewood Suites by Hilton
San Diego, CA
03.2020 - 03.2021
- Managed guest check-ins/outs using OnQ, ensuring seamless service.
- Welcomed guests warmly, contributing to positive experiences and high satisfaction.
- Addressed guest needs, resolving issues for improved guest relations.
- Coordinated with departments to ensure timely service and uphold high guest satisfaction.
- Processed guest billing transactions accurately and luggage for guests with disabilities, ensuring accessibility and comfort.
Front Desk Receptionist
Motel 6 / Studio 6 operated by icon Hospitality
San Diego, CA
01.2018 - 11.2020
- Streamlined guest check-ins/outs, enhancing operational efficiency and guest satisfaction.
- Coordinated guest stays to maximize occupancy and elevate overall guest experience.
- Managed calls to reservation services, facilitating better communication and responsiveness.
- Processed payments and handled cash accurately, maintaining financial integrity.
- Managed mail and medical forms efficiently, enhancing organizational effectiveness.
Education
High school diploma -
San Diego Charter High School
San Diego, CA06.2020
Skills
- Appointment scheduling
- Patient registration
- Insurance verification
- Medical terminology
- Electronic health records management
- Customer relationship management
Certification
• CPR Certification
• First Aid Certification
• Driver's License
• First Aid Certification
• Driver's License
Languages
English
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Service Representative
Sharp Hospital
08.2025 - Current
Patient Services Representative
SAN DIEGO IMAGING
10.2024 - 08.2025
Hospice Intake Coordinator
Mission Health
02.2023 - 08.2024
COVID-19 Screener
Media Healthcare
03.2022 - 01.2023
Medical Receptionist
Kaiser Permanente
05.2021 - 01.2022
Pharmacy Administrative Clerk
CVS Health
05.2021 - 12.2021
Front Desk Receptionist
Homewood Suites by Hilton
03.2020 - 03.2021
Front Desk Receptionist
Motel 6 / Studio 6 operated by icon Hospitality
01.2018 - 11.2020
High school diploma -
San Diego Charter High School