Shamoneece Mills
St Louis,MO
Overview
17
17
years of professional experience
Work History
Office Administrator
Manitoba Corporation
Saint Louis, MO
09.2022 - 11.2024
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Sales Agent
Allstate Corp
Saint Louis, MO
12.2021 - 09.2022
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Resolved customer complaints promptly and effectively.
- Identified opportunities for cross-selling additional products and services.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Offered product and service consultations and employed upselling techniques.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Social Services Specialist
Department of Mental Health
Saint Louis, MO
10.2020 - 11.2021
- Provided case management services to individuals and families in need of social services.
- Maintained client records, including documentation of service provision and progress towards goals.
- Collaborated with community partners to coordinate services for clients.
- Conducted home visits to assess the safety of the living environment and provide support as needed.
- Advocated on behalf of clients with government agencies or other organizations providing services.
- Educated clients about their rights related to public benefits or other entitlements.
- Coached clients on developing life skills such as communication, problem solving, anger management.
- Attended continuing education courses related to best practices in social work.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Sales Agent
AAA Auto Club Group
Saint Louis, MO
07.2019 - 09.2020
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Resolved customer complaints promptly and effectively.
- Participated in trade shows and other events to promote our products and services.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Offered product and service consultations and employed upselling techniques.
- Improved customer service feedback scores through outstanding service.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Listened to customer needs to identify and recommend best products and services.
Consumer Sales Associate
Verizon Communications Inc
Wentzville, MO
04.2008 - 09.2017
- Assisted customers with questions regarding products, services, pricing, and availability.
- Handled customer complaints in a professional manner.
- Identified opportunities for upselling additional items to customers.
- Provided excellent customer service by maintaining positive relationships with shoppers.
- Helped clients select products and service plans by explaining options and suggestively selling target offerings.
- Sold products successfully by telephone, email, and in-person appointments.
- Retained members at rate with strong relationship-building and management abilities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Education
MBA - Business Admninistration
University of Phoenix
Tempe, AZ02-2007
Bachelor of Arts - Business Administration
Fontbonne University
Clayton, Mo08-2004
Skills
- Scheduling
- Telephone reception
- Mail handling
- Billing oversight
- Spreadsheet development
- Database entry
- Leadership and supervision
- Scanning and copying
- Inbound phone call handling
- Positive and professional
- Call center procedures
- Sales expertise
Accomplishments
- Received "pay for performance" awards at Verizon Communications, seven out of the nine years I was employed with them. These awards were given to me for exceeding company sales goals.
- Received a promotion to "Escalation Supervisor" team which was a special department implemented to retain customers and to increase overall customer satisfaction. Year 2016 until lay-off in 2017.
Timeline
Office Administrator
Manitoba Corporation
09.2022 - 11.2024
Sales Agent
Allstate Corp
12.2021 - 09.2022
Social Services Specialist
Department of Mental Health
10.2020 - 11.2021
Sales Agent
AAA Auto Club Group
07.2019 - 09.2020
Consumer Sales Associate
Verizon Communications Inc
04.2008 - 09.2017
MBA - Business Admninistration
University of Phoenix
Bachelor of Arts - Business Administration
Fontbonne University
Similar Profiles
Ayodele DainiAyodele Daini
IT Security and Compliance at Manitoba Agricultural Services CorporationIT Security and Compliance at Manitoba Agricultural Services Corporation
Brent BlaineBrent Blaine
Insurance Adjuster at Manitoba Agricultural Services CorporationInsurance Adjuster at Manitoba Agricultural Services Corporation
Hamza AkramHamza Akram
Office Clerk at Manitoba Housing Government Of ManitobaOffice Clerk at Manitoba Housing Government Of Manitoba
Gabriel SauerGabriel Sauer
Mosquito Technician at Mosquito JoeMosquito Technician at Mosquito Joe
MICHELLE BEARDMICHELLE BEARD
RBT at Difference Makers LlcRBT at Difference Makers Llc