Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

SHAMONE RAE HELMS

Palm Bay,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Office Manager

Gerber Collision Center, Merritt Island
07.2022 - Current
  • Helped to correct major CSI issues.
  • Identified and Collected Lost A/R Revenue.
  • Oversaw Check In Procedures.
  • Preformed Safety Scans.
  • Assisted in Streamlining Shop Production.
  • Maintained detailed documentation of phone instructions to inform later correspondence.
  • Balanced multiple task and priorities in a dynamic work environment.
  • Proficient in overseeing and optimizing production process in a collision center, ensuring efficient workflow and timely completion of repairs.
  • Skilled in resource allocation and scheduling to maximize productivity and meet repair deadlines.
  • Experienced in managing and motivating teams to deliver high-quality workmanship, while maintaining a safe and compliant work environment.
  • Fostered seamless communication and collaboration with the customer and insurance adjusters, facilitating efficient claim processing and customer satisfaction .

Inderpendent Contractor

Classic Collision
11.2020 - 03.2022
  • Manage / Report the profitability of the facilities on a monthly basis.
  • Assisted in Managing All Front Office Operations.
  • Helped to Determine / correct the financial areas of concern for the facility.
  • Establish and monitor company profit goals.
  • Overseen the parts department, managing inventory level and maintaining accurate records.
  • Collaborate with vendors to source high-quality parts, and ensuring the best pricing and timely delivery.
  • Coordinate with the repair team to ensure all required parts are available for scheduled repairs.


Office Administrator

Caliber Collsion
03.2021 - 10.2021
  • Helped to correct major CSI issues
  • Identified and Collected Lost A/R Revenue
  • Oversaw Check In Procedures
  • Peroformed Safety Scans
  • Assisted in Streamlining Shop Production

Education

Numerous CCC, OSU Muskogee
Workday, Muskogee, OK
2011

High School Diploma - undefined

Rogers High School
Rogers, AR
2000

Skills

  • Financial Reporting
  • Written Communication
  • Workflow Optimization
  • Vendor Relations
  • Customer Service
  • Communication skills
  • Data entry and Record Keeping
  • Problem-Solving
  • Budgeting
  • Coaching and Training
  • Billing and Invoicing
  • Staff Training
  • CCC1
  • Workday
  • WOW Net
  • OPS Trax
  • Cash Flow and Reconciliation
  • Performance Improvement
  • Account Reconciliation
  • Deposit Collection
  • Handling Complaints
  • Scheduling
  • Policy and Procedure Modification
  • Policy and procedure modification

Affiliations

Years of customer service and office management in the automotive repair industry. Proven successful at organizing office operations and procedures. Championed numerous leadership and sales growth efforts, fluent with development of revenue generation, budget administration, inventory and supply, staff development, critical problem solving and customer service.

Timeline

Office Manager

Gerber Collision Center, Merritt Island
07.2022 - Current

Office Administrator

Caliber Collsion
03.2021 - 10.2021

Inderpendent Contractor

Classic Collision
11.2020 - 03.2022

Numerous CCC, OSU Muskogee

High School Diploma - undefined

Rogers High School

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SHAMONE RAE HELMS