Shamonica Gilliard
Georgetown,SC
Summary
Dynamic and dedicated professional with extensive experience in customer service and safe cleaning practices at Somerby Senior Living. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in food safety and classroom support, consistently achieving high standards in service delivery and maintaining a welcoming environment.
Overview
21
21
years of professional experience
Work History
Housekeeping Aide
Somerby Senior Living
08.2022 - Current
- Reported equipment malfunctions or breakdowns to your supervisor .
- Trained other staff members by physically demonstrating complex tasks.
- Transported soiled linens to laundry facilities.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
Dining Services Employee
Sandpiper The Village
03.2020 - 07.2022
- Delivered quality services while maintaining friendly and welcoming environment.
- Communicated complex requests to kitchen team, playing key roles in satisfying selective clientele.
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
- Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates.
Assistant Teacher/Childcare Assistant
Children’s Discovery Center
05.2015 - 12.2019
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Housekeeping Aide/Laundry Attendant
Sandpiper Nursing Home
06.2004 - 01.2015
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Prepared rooms with top-notch standards every time.
- Removed soiled sheets, washcloths and towels.
- Removed dirt, dust, grease and from surfaces using proper solutions.
Education
High School Diploma -
Lincoln High School
McClellanville, SCSkills
- Customer service
- Safe cleaning with chemicals
- Classroom restocking
- Lesson plan implementation
- Food safety
- Point-of-sale system operation
- Allergy awareness
Timeline
Housekeeping Aide
Somerby Senior Living
08.2022 - Current
Dining Services Employee
Sandpiper The Village
03.2020 - 07.2022
Assistant Teacher/Childcare Assistant
Children’s Discovery Center
05.2015 - 12.2019
Housekeeping Aide/Laundry Attendant
Sandpiper Nursing Home
06.2004 - 01.2015
High School Diploma -
Lincoln High School
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