Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamonica Pickrom-Houser

San Antonio,TX

Summary

Skilled in insurance verification and leveraging sales strategies to exceed targets. Demonstrates exceptional follow-up skills and a knack for creating customized solutions, enhancing customer loyalty and satisfaction.

Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.

Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.

Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.

Overview

10
10
years of professional experience

Work History

Sales Advisor

Pentagon Federal Credit Union
04.2018 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
  • Created customized solutions for members' unique needs, resulting in enhanced customer loyalty.

Intake Coordinator

EviCore Solutions
01.2015 - 03.2016
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.

Education

Master of Arts - Human Resources

Webster University
San Antonio, TX
06-2019

Skills

  • Sales Strategy Development
  • Insurance verification
  • Customer service experience
  • Follow-up skills
  • Sales background
  • Sales strategies
  • Scheduling appointments
  • Multi-line phone systems

Timeline

Sales Advisor

Pentagon Federal Credit Union
04.2018 - Current

Intake Coordinator

EviCore Solutions
01.2015 - 03.2016

Master of Arts - Human Resources

Webster University
Shamonica Pickrom-Houser