Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamonica Pickrom Houser

San Antonio

Summary

Experienced Sales Service Representative with 15+ years Strong organizational skills, professional demeanor, and ability to manage difficult interactions. Track record of building customer relationships, negotiating agreements, and increasing revenue. Adaptable to industry changes and skilled at multitasking in fast-paced settings.

Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

17
17
years of professional experience

Work History

Member Service Representative

Pentagon Federal Credit Union
04.2019 - Current
  • Respond to complaints, make sales, process orders and provide information on products
  • Well-versed in identifying and addressing fraud schemes including ID theft, Account Takeover, Check fraud, Wire fraud and ACH.
  • Demonstrated expertise in PenFed products such as credit cards, debit cards, deposit accounts auto and personal loans.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Collaborative team player with the ability to effectively interact with leadership, staff and teams.
  • Proficient in Microsoft Office with knowledge using Word, PowerPoint and Excel.

Video Technician

Charter Communications (Spectrum)
01.2018 - 07.2018
  • Provided satisfactory services for customers, troubleshooting TV equipment issues.
  • Walked customers gradually to restore cable and initiated internal support request.
  • Inspected mountings and electrical equipment to ensure health and safety regulations.

Sales Associate

HSN (Seasonal)
09.2017 - 12.2017
  • Responded to inbound calls and by providing quality service to customers.
  • Cross sell the products and pioneered new accounts with vital information.
  • Assessed customers' needs and provided assistance and information on product features.

Intake Coordinator

EviCore Healthcare
01.2015 - 03.2016
  • Advised patients and Physician offices with facilities that are in-network for cost effectiveness.
  • Verified insurance for each patient and process co-pays as required by the insurance company.
  • Primary contact received inbound calls from Physician offices to start prior authorizations for CT, MRI, and steroid shots.

Deli Associate

Northeast Military Sales
09.2008 - 12.2014
  • Provided military patrons with products that best fit their needs.
  • Maintained appealing and effective displays in store.
  • Built effective relationships with peers and management.
  • Stock good and helped with inventory.

Education

Masters of Arts - Human Resources Development

Webster University
01.2020

Bachelors of Arts - Interdisciplinary Studies

University of Central Florida
01.2012

Skills

  • Service excellence
  • Proven leadership capabilities
  • Member engagement
  • Regulatory adherence
  • Account Management
  • Transaction processing
  • Sales strategy
  • Product Knowledge
  • Team development
  • Analytical Skills
  • Active Listening

Timeline

Member Service Representative

Pentagon Federal Credit Union
04.2019 - Current

Video Technician

Charter Communications (Spectrum)
01.2018 - 07.2018

Sales Associate

HSN (Seasonal)
09.2017 - 12.2017

Intake Coordinator

EviCore Healthcare
01.2015 - 03.2016

Deli Associate

Northeast Military Sales
09.2008 - 12.2014

Bachelors of Arts - Interdisciplinary Studies

University of Central Florida

Masters of Arts - Human Resources Development

Webster University

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