Shamonya Miller
Atlanta,Georgia
Summary
Results oriented Inventory and Outbound Lead. Focused on deadlines and accuracy.
Overview
9
9
years of professional experience
Work History
Outbound LTL/Shipping Lead
DHL SUPPLY CHAIN/TRANE Auto-mobility, Engineering, & MFG
Union City
01.2023 - Current
- Overseeing the coordination of LTL shipments
- Managing a team of LTL coordinators, ensuring timely delivery of freight
- Resolving shipment issues
- Consolidate and transport picked product using carts and hand jacks
- Ensure all BOL’s are printed and attached to each order
- Ensure pallets are wrapped properly before loading
- Load/unload trailers.
Operations Manager
Future Forwarding
East Point
01.2021 - 01.2023
- Planning and coordinating various operational activities, such as production, inventory management, quality control, and resource allocation
- Monitors KPI’s
- New Hire onboarding
- Implement and enforce systems, policies, and SOP’s
- Evaluate performance and provide feedback
- Planning and coordinating various operational activities, such as production, inventory management, quality control, and resource allocation.
Ecommerce Group Lead
DHL/ASOS
Union City, Georgia
01.2019 - 01.2021
- Assist receiving dock supervisor with assigning duties and coordinating workloads
- Cross trained in picking, packing, putwall, and consolidation areas
- Create 2-3 container bookings, shipments and appointments weekly
- Train and Mentor 4-5 new employees on WMS, problem resolution, cross referencing, PR compliance, and QA processes
- Help resolve day to day associate challenges by communicating with the supervisor and recommend ways to address improvement opportunities on the receiving dock
- Receive in and unload 2-3 containers of freight weekly
- Collaborate with managers, supervisors, coworkers and other leads to implement processes and practices to meet business goals
- Meet and exceed nightly goal of 20-25k units with 8-10 employees.
Technician
Material in Motion
Fairburn, Georgia
01.2016 - 01.2019
- Provided user hardware and software installations, laptop/desktop and telecommunication configurations and ensured timely delivery of services
- Provided technical support and advice to internal and external users located throughout the globe
- Field incoming help request from end users via assigned or escalated ticketing system, telephone and email
- Notified local technical teams, managers and business of system outages
- Ensured all problems escalated by production team were respectively categorized into related groups; determined the category, impact, urgency and priority
- Train and assist a team of 9 employees daily
- Build 20-30 machine racks daily
- Install 20-30 optics in each machine rack.
Education
Sumter County High School
01.2000
Skills
- Microsoft Word, Excel, PowerPoint, Email Internet packages including leading search engines
- Over 15 years of excellent customer service skills; Self-motivated, innovative and professional
- Ability to effectively communicate with persons inside and outside of the organization
- Reliable: excellent attendance record and exceptional problem solver
- Well-developed interpersonal skills and highly motivated
- Able to perform multiple tasks simultaneously
Timeline
Outbound LTL/Shipping Lead
DHL SUPPLY CHAIN/TRANE Auto-mobility, Engineering, & MFG
01.2023 - Current
Operations Manager
Future Forwarding
01.2021 - 01.2023
Ecommerce Group Lead
DHL/ASOS
01.2019 - 01.2021
Technician
Material in Motion
01.2016 - 01.2019
Sumter County High School