Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shamori Spinks

St. Louis,Missouri

Summary

Knowledgeable and friendly customer service associate with 2 years of experience Highly motivated associate with 5 years of experience leading decisive projects in a fast-paced environment, maintaining strict deadlines, and dealing with multiple tasks Experience in highly regulated healthcare settings, such as hospitals, long term care facilities, and nursing homes Exceptional call center representative with 2 years of experience receiving and processing product orders, answering customer calls, and maintaining service levels by fielding and resolving customer issues

Professional with strong expertise in handling cash transactions and ensuring accuracy. Proven ability to adapt to changing demands and collaborate effectively within team to achieve goals. Skilled in maintaining confidentiality, adhering to security protocols, and providing excellent customer service. Reliable and results-driven with focus on efficiency and precision.

Knowledgeable Desired Position with solid background in cash handling and processing. Successfully managed high-volume cash transactions and reconciliations with accuracy and efficiency. Demonstrated proficiency in maintaining secure handling protocols and fostering team collaboration.

Overview

4
4
years of professional experience

Work History

Case Processor

Credit Union
10.2023 - 10.2024
  • Collaborated with other departments for efficient cross-functional operations, improving overall company performance.
  • Maintained strict security protocols, resulting in reduced risk of theft or loss during cash processing operations.
  • Reduced errors in cash handling through meticulous attention to detail and thorough reconciliation processes.

Customer Service Support

AT&T
07.2022 - 11.2023
  • Offered administrative and customer service support to customers.
  • Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
  • Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.

Shift Leader/Cashier

Walmart
02.2023 - 10.2023
  • Supervise the daily operations of the store in the absence of a manager
  • Create the shift schedule, assign duties to staff, provide & help as necessary

Customer Service Representative

FKGB
02.2021 - 12.2022
  • Working with clients who have complaints, orders, or require information about products/services purchased from the organization
  • Also providing solutions that fit those individualized situations and prioritize the customer needs at each step of the process

Education

High school diploma - General

Hazelwood west
Hazelwood, MO
05.2018

Skills

  • Customer service
  • Hospitality
  • Computer skills
  • Communication skills
  • Front desk
  • Cashiering
  • Typing
  • Microsoft word
  • Cash handling
  • Writing skills
  • Hotel experience
  • Supervising experience
  • Microsoft office
  • Microsoft excel
  • Cash handling expertise
  • Data entry proficiency
  • Cash balancing
  • Vault management

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.

Timeline

Case Processor

Credit Union
10.2023 - 10.2024

Shift Leader/Cashier

Walmart
02.2023 - 10.2023

Customer Service Support

AT&T
07.2022 - 11.2023

Customer Service Representative

FKGB
02.2021 - 12.2022

High school diploma - General

Hazelwood west
Shamori Spinks