Shamoy Stevens
Gwynn Oak,MD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Hotel Doorman
Marroitt Frenchman's Reef Hotel
Saint Thomas , Virgin Islands
03.2021 - 12.2023
- Greeted guests, verified their reservations and escorted them to their rooms.
- Provided assistance with luggage transport for guests upon arrival and departure.
- Monitored the entrance area of the hotel to ensure only authorized personnel were allowed access.
- Performed routine maintenance tasks such as cleaning windows, dusting furniture and vacuuming carpets.
- Enforced security protocols by checking identification badges of all visitors entering the premises.
- Answered questions from guests regarding local attractions, restaurants, transportation and other services available in the area.
- Assisted with setup of special events such as weddings or conferences held at the hotel.
- Collected payments from guests for any additional charges incurred during their stay.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Security Officer
Ranger American Security VI
Saint Thomas, Virgin Islands
01.2018 - 08.2020
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Education
High School Diploma -
Charlotte Amalie High School
Saint Thomas, Virgin Islands06-2018
Skills
- Professional Appearance
- Security awareness
- Ground Patrol
- Customer Service
- Professional Demeanor
- Incident Reporting
- Strong Work Ethic
- Initiative and Self-Motivation
- Situational Awareness
- Reliable and Responsible
- Cooperative Attitude
Timeline
Hotel Doorman
Marroitt Frenchman's Reef Hotel
03.2021 - 12.2023
Security Officer
Ranger American Security VI
01.2018 - 08.2020
High School Diploma -
Charlotte Amalie High School
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