Shampayne Harris
Grand Prairie,TX
Summary
I’m looking to work for a customer service opportunity where I can bring my hard work, ambition, and passion to the work area/environment and also be able to enhance my good working/fast learning skills. I enjoy speaking with others, by listening first and helping others to feel at ease when being spoken with. I'm a communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dog Nanny
Self-employeed
Grand Prairie, TX
03.2020 - 05.2023
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with dogs and cats to maintain socialization and reduce stress.
- Maintained clean and orderly play yards, kennels and cages.
- Prepared food to meet needs of animals under care with appropriate meals.
- Followed precise feeding instructions and schedules for animals under care.
- Walked and exercised dogs during owner absences.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Bathed and groomed pets using gentle techniques.
- Delivered excellent service to pet owners to drive repeat business.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Administered medications to animals.
- Assessed animals for injury and illness.
- Taught animals sit, stay and other basic commands.
Nanny
Self empolyed
Grand Prairie, TX
06.2012 - 05.2023
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Provided safe transportation to and from activities and events.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Regulated children's schedules to balance rest, learning and play.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Assisted children with completing homework and special assignments to improve academic performance.
- Interacted positively with children to promote mental and emotional development.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Observed children during snack time to prevent choking.
- Posted parents' contact information and first responder phone numbers in case of emergency situations.
Assistant Teacher
Primrose Schools
Grand Prairie, TX
05.2022 - 10.2022
- Maintained safe, educational environment for students during learning and free play time.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Created calm and disciplined classroom environment to improve student focus.
- Arranged age-appropriate activities to help children develop interests and talents.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Assembled instructional materials for children's projects and play-time.
- Created colorful and attractive displays for bulletin boards and hallways.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Observed student performance and analyzed individual records to assess progress.
- Implemented lesson plans for students with varying learning styles.
- Participated in parent-teacher conferences to discuss children's development and progress.
- Remained calm and patient in student interactions to support individual growth and development.
- Built and strengthened positive relationships with students, parents and teaching staff.
Shift Leader
Dunkin' Donuts
Grand Prairie, TX
12.2018 - 11.2019
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Assessed reports and adjusted workflows to realign with targets.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
High School Diploma - Collision Repair Technology
Graduate of Dubiski Career High School
01.2016
Skills
- Skills & Abilities
- Care Management experience
- Production environment experience
- Familiarity with de-escalations
- Telework experience
- Quick learner
- Food Handlers Certification
- TEFL certified
- Good speaker
- Efficient
- Schedule and Time management
- Helpful
- Computer skilled
- Comfortable with using computer
- Customer Service Excellence
- Issue Resolution
- Flexible and Adaptable
- Teambuilding
- Teamwork and Collaboration
- Good Telephone Etiquette
- Attention to Detail
- Decision-Making
- Self-Motivated
- Data Entry
- Google Workspace
- Organization and Time Management
- Dependable and Responsible
- Multitasking Abilities
- PPE Compliance
- First Aid/CPR
- Excellent Communication
- Active Listening
- Training and Development
Certification
Online Safety certified
ASE Auto collision repair certified
ASE Welding certified
6 PPG Online training certifications
OSHA Certified
I-Car gold certified
Casher Experienced
Barista
Baker
Cleaner
Shift leader
Organizer
Daycare assistant teacher
Nanny
CPR/First-Aid/AED Certified
References
Reference
Laura Bickel (817)480-7019
Amanda Schultz (817)233-0121
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Timeline
Assistant Teacher
Primrose Schools
05.2022 - 10.2022
Dog Nanny
Self-employeed
03.2020 - 05.2023
Shift Leader
Dunkin' Donuts
12.2018 - 11.2019
Nanny
Self empolyed
06.2012 - 05.2023
High School Diploma - Collision Repair Technology
Graduate of Dubiski Career High School
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