Shams Ibrahim

• Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
• Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
• Enhanced employee retention through supportive leadership and prioritizing open communication channels.
• Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
• Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.
• Increased overnight productivity by implementing efficient task delegation and team management strategies.
• Earned recognition from senior leadership for consistently surpassing performance expectations and maintaining a high level of team morale.
• Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Established team priorities, maintained schedules and monitored performance.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Money handling
• Opening and closing duties.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Learned social skills.

Executed cashier duties and stocked merchandise.