Shams Yousif
Mesa,AZ
Summary
I am a BSN student at Arizona College of Nursing, graduating in December 2024. With over 7 years of experience as a Patient Service Representative Supervisor, I excel in clinical supervision, administrative processes, insurance eligibility, and customer service. Highly organized and an effective communicator, I have a proven track record in managing clinic flow, directing visitors and callers, processing documentation, and handling electronic health records and financial systems. I am dedicated to leveraging my skills and experience to enhance patient care and healthcare operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Nurse
Arizona College of Nursing
01.2023 - Current
- Medical-Surgical Unit: Provided comprehensive care to adult patients with acute and chronic medical conditions, performing assessments, administering medications, and collaborating with interdisciplinary teams
- Pediatrics: Delivered care to pediatric patients, focusing on developmental needs, family-centered care, and health education
- Obstetrics and Gynecology: Assisted with prenatal, labor, delivery, and postpartum care, supporting maternal and newborn health
- Psychiatric Nursing: Engaged in mental health assessments, therapeutic communication, and crisis intervention for patients with psychiatric disorders
- Community Health: Participated in health promotion and disease prevention initiatives, conducting screenings, and educating diverse populations
- Critical Care: Observed and assisted in the intensive care unit (ICU), gaining exposure to advanced patient monitoring and life-support technologies
- Emergency Department: Assisted with triage, patient assessments, and emergency interventions in a fast-paced environment.
Senior Financial Coordinator/Biller
Bloom Reproductive Institute
10.2015 - Current
- Obtain referrals and pre-authorizations for procedures
- Verify eligibility and benefits for treatments, hospitalizations, and procedures
- Review patient bills for accuracy and completeness, obtaining any missing information
- Prepare, review, and transmit claims using billing software, both electronic and paper
- Follow up on unpaid claims within standard billing cycles
- Ensure insurance payments are accurate and comply with contract discounts
- Address payment discrepancies with insurance companies
- Review accounts for insurance or patient follow-up
- Research and appeal denied claims
- Respond to patient and insurance inquiries regarding accounts
- Set up patient payment plans and manage collection accounts
- Update billing software with rate changes
- Maintain cash spreadsheets and run collection reports
- Handle payments from cash-pay patients for various treatments
Education
Associate's Degree: Medical Billing and Coding -
Bachelor of Science in Nursing -
Arizona College of Nursing
Tempe, AZ12.2024
Associate degree: Medical office administration -
Cuyamaca College
San Diego06.2012
Skills
- Medication Administration
- Team Collaboration
- Infection Control
- Patient Care
- Direct Patient Care
- HIPAA Guidelines
Certification
- BLS certificate
- Fingerprint clearance card
- Billing and coding
Languages
Arabic
Native or Bilingual
Timeline
Student Nurse
Arizona College of Nursing
01.2023 - Current
Senior Financial Coordinator/Biller
Bloom Reproductive Institute
10.2015 - Current
Associate's Degree: Medical Billing and Coding -
Bachelor of Science in Nursing -
Arizona College of Nursing
Associate degree: Medical office administration -
Cuyamaca College