Shamsa Sherif
Columbus
Summary
Dynamic professional with strong communication and problem-solving skills developed in a fast-paced service environment. Proven success in efficiently managing and resolving customer inquiries, contributing to overall satisfaction. Eager to transition into a new field to leverage these competencies for elevating team performance and driving exceptional results. Committed to fostering positive relationships and enhancing operational excellence through a customer-centric approach.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Spectrum
10.2025 - Current
- Troubleshoot customer service and connectivity concerns using internal systems and diagnostic tools.
- Document detailed account activity and maintain accurate records in CRM systems.
- Navigate multiple software platforms to resolve billing, service, and technical issues.
- Protect confidential customer data while adhering to company compliance standards.
- Coordinate with technical and operations teams to resolve escalated service concerns.
IT Asset & Inventory Support Assistant
Ohio Dominican University
Columbus, OH
08.2023 - Current
- Assisted with tracking and organizing campus IT equipment including laptops, monitors, and networking devices.
- Maintained accurate inventory records using digital tracking systems.
- Supported equipment deployment and collection for faculty and student technology needs.
- Ensured proper documentation of asset transfers and device lifecycle updates.
- Followed data security and compliance standards when handling institutional technology.
Data Center Technician
AWS
02.2024 - 09.2025
- Managed hardware inventory and tracked server assets within data center management systems.
- Performed hardware diagnostics and supported server lifecycle processes including installations and decommissions.
- Conducted physical audits of IT equipment to ensure accurate asset records and compliance.
- Coordinated with logistics and operations teams to maintain equipment availability and operational efficiency.
- Followed strict chain-of-custody and data security protocols in high-security environments.
Data Entry Specialist
Columbus Home Health
03.2023 - 05.2024
- Entered and managed employee timesheet data for accurate payroll processing.
- Reviewed datasets to maintain compliance and precision.
Education
Bachelor of Science - Business Administration, Minor CS
Ohio Dominican University
Columbus, OH05.2025
Skills
- Programming: C, Java, JavaScript, HTML/CSS, SQL
- Operating Systems: Linux, Windows
- Cloud & DevOps Fundamentals
- Network Simulation & Analysis
- Data Entry & Database Management
- Cross-Functional Collaboration
- Team Leadership
- Communication
- Attention to Detail
- Critical Thinking
- Self-Management
- Data entry
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Timeline
Customer Service Representative
Spectrum
10.2025 - Current
Data Center Technician
AWS
02.2024 - 09.2025
IT Asset & Inventory Support Assistant
Ohio Dominican University
08.2023 - Current
Data Entry Specialist
Columbus Home Health
03.2023 - 05.2024
Bachelor of Science - Business Administration, Minor CS
Ohio Dominican University