Shamshoon Ali
Jamaica,United States
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
18
18
years of professional experience
Work History
Associate Banker
JP Morgan Chase Bank NA
10.2016 - 03.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
- Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on online banking and mobile banking applications.
Bank Teller
Bank Of New York
05.2005 - 10.2006
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
Education
GED -
York College of The City University of New York
Jamaica, NY06.1995
Skills
- Customer Service
- Account Servicing
- ATM balancing
- Proficient in Word, Excel and Power Point
Timeline
Associate Banker
JP Morgan Chase Bank NA
10.2016 - 03.2023
Bank Teller
Bank Of New York
05.2005 - 10.2006
GED -
York College of The City University of New York
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