Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Shamsideen A. Owolabi

Atlanta,GA

Summary

A highly motivated, creative and versatile analytical person with 7+ years of profuse working experience in healthcare, particularly healthcare information systems. My experience within this field allows me to implement various go-lives versions from beginning to end, ensuring clients satisfaction. Accomplished, articulate and savvy EMR Software and Training professional with 7 years’ experience, and 5 years of EMR Training as a Consultant, driving profitable growth in challenging competitive markets. Decisive, solutions-focused, and results-oriented leader—expert in Medical Software Training initiatives, business operations, and migration initiatives, successfully training healthcare professionals and equipping them with the tools to exceed in today’s technology-driven environments. Demonstrated success as a leader with excellent initiatives inherent in eliciting the best quality of a team with a commitment to the highest levels of services, and provide innovative coaching & mentoring of other employees to aid them in reaching their full potential and delivering top-class services. Seek a forward-thinking company that can utilize extensive expertise, strong training, and communications skills. ACHIEVEMENTS Responsible EMR Consultant facilitates information exchange among medical organizations, optimizing electronic medical records systems, executing tests for EMR systems, and training users. Specialize in taking a solution-based approach for meeting project requirements and exceeding customer expectations. Epic Clinical support Analyst, a Multi-trained technology professional with experience assisting analysts with enterprise implementations of healthcare information and EMR systems. Displaying a solid understanding of Beaker, Ambulatory, Cadence, and Optime in Epic, Cerner, and Meditech workflow. A dependable Go-Live Support Consultant working from the elbow to the elbow with a considerable group of healthcare professionals in the phase of EHR software. As an EMR Consultant, responsible for providing expertise in risk adjustment documentation & coding for assigned provider groups, and best practices in maximizing recapture rates, understanding clinical suspects & monitoring appropriate clinical documentation and coding.

Overview

7
7
years of professional experience

Work History

Data Abstractor/Conversion

TEKSYSTEM
Kingstree, SC
11.2022 - 12.2022
  • Extracted data from Cerner and transferred the relevant data into Epic 2021, Also Extracted data from current charts and transferred the relevant data into patient Charts within Epic 2021.
  • Completed timely abstraction to maintain compliance with registry deadlines
  • Obtained clinical data from patient charts in unit and entered daily for previous billing period
  • Used information gained during searches to produce and process title commitments and insurance policies

Epic Beaker AP Support

CSI
San Jose, CA
11.2022 - 11.2022
  • Assisted the Pathologist on writing Case Report, Assign, Unassigned Cases
  • Also helped on how to accession cases, receive specimen, update Specimen and helped with the functionalities of case builder, how to view imaging of slides
  • I also assist the cytologist and histologist.

Epic Beaker Super-user Support

MEDASOURCE
Appleton, WI
10.2022 - 11.2022
  • Provided Support to the Lab Customer Service Staff on how to Place order during down-time and during Go-Live, understand how to places order on requisition Entry, how to do Add-Ons, Also I provided Support to the AP customer service Staff on how to create packing List and Send-out Specimens, also how to receive specimens sent from Outside Labs.

Epic Beaker Super, CSI
09.2022 - 10.2022
  • Provided Support to the Lab Customer Service Staff on how to Place order during down-time and during Go-Live, understand how to places order on requisition Entry, how to do Add-Ons, Also I provided Support to the AP customer service Staff on how to create packing List and Send-out Specimens, how to receive specimens sent from Outside Labs.

Clinical Analyst help desk

HTC GLOBAL SERVICE
09.2022 - 09.2022
  • Resolving Ticket issues, Incident report on all EMR software
  • Epic, Cerner, Meditech and Allscripts.

Lab Tech

Epic Beaker OUTPATIENT Support, Baptist Health
08.2022 - 08.2022
  • On how to collect all types of Lab draw, how to do packing List and Send out Bench and Provide Support to Lab Tech on how to do WRAP-UP, Place Orders, and all walking in Lab draws.

Epic Cadence ATE Support, Advent Health
07.2022 - 08.2022
  • Support the front desk nurses on patient scheduling, rescheduling, and booking appointments, also supported the nurses on how to register patients for appointments, add referrals, Support the outpatient Labs tech.

Cerner PowerChart/FirstNet Support, Common Spirit
07.2022 - 07.2022
  • Support the Providers on how to write discharge Note, how to use Dragon and associate dragon to their workstation, also supported the Ancillary/Nurse on how to Discharge patients, Vitals sign, how to Collect Lab Specimen, Lab draws, with the front desk on patient Registration and scheduling.

Epic Tier 1 Help desk Analyst Support

STOLTENBERG
06.2022 - 07.2022
  • Create a problem ticket, escalate the problem to the next level, and then link all the incident tickets to the new problem ticket using ServiceNow and analyze the respond to customer communications using IT skills and critical thinking to resolve customer issues in a logical and timely manner, Monitor and ensure 100% accuracy of all assigned escalations to Tier 2 support, if needed and work requests

Help desk Ticketing and Incident

Epic BEAKER, OLG, CORDEA CONSULTING
04.2022 - 05.2022
  • Provide Zoom Support to End users Onsite (Beaker/LAB IS), responsible for suggesting and implementing fixes
  • Create a problem ticket, escalate the problem to the next level, and then link all the incident tickets to the new problem ticket using ServiceNow, Understand the issue and how it affects the End-Users/Company to determine response time, Remote Access into End- Users Computer from the back end to solve Issues arising on Site.

Epic Go, Atrium Health |OPTIMUM HEALTH
04.2022 - 04.2022
  • Provide Support to the Ophthalmologists and Optometrists to perform eye exams, Provide Support to the Ophthalmologist write contact lens and eyeglass prescriptions, Also Support the Front desk nurse in check-in patient and check-out after every visit.

Epic Abstraction, OPTIMUM HEALTH, Epic
03.2022 - 04.2022
  • Extracted data from current charts and transferred the relevant data into patient Charts within, 2021, Provided supplemental training and support to the Super-Users & End-Users.

Epic ATE Beaker, TEKSYSTEMS INC
03.2022 - 03.2022
  • Assisted Nurses with their clinical documentation, Medication Reconciliation, MAR, Patient lists, and day-to-day activities within the software
  • Assisted Nurses in Navigating through Lab draw and specimen collection on Rover
  • Assisted Lab Techs on Packing List.

End User Support

Epic ATE, MEDASOURCE
03.2022 - 02.2022
  • Showed nurses and physicians how to send orders and check results using Chart review, Navigate the system for Nurses on how to route the message to other nurses.

Epic Beaker Pathologist/chemistry/micro/Phlebotomist/Hematology Support

TEKSYSTEMS INC
02.2022 - 02.2022
  • Assisted in Label Printing and Specimen Scanning
  • Provided support to the Microbiologist in verifying the result, provided support to the Pathologist in Ordering and Viewing results.

Epic Abstraction, CTG
10.2021 - 11.2021
  • Extracted data from current charts and transferred the relevant data into patient Charts within Epic 2021
  • Provided supplemental training and support to the Super-Users & End-Users.

Cerner Acute Go
10.2021 - 10.2021
  • Assisted staff with Cerner medication reconciliation, Depart Process, Power Forms, Power Chart, CareNet Med-Surg, PCU, and Outpatient Infusion
  • Scanned patients' ER reports into the Cerner database
  • Also Utilized research concepts to effectively communicate training concepts to end-users.

Epic Go, Live Optime, DELIEVER HEALTH
09.2021 - 10.2021
  • Supported the Anesthesiologists and PACU Nurses on how to chart according to workflow based on event, Trained and assisted both nurses and providers with the use of Macros, Orders Preference lists, writing progress notes using different note options, using smart phrases and smart links within their notes
  • Supported Providers in navigating through their workflow in the OR/PP/PACU.

Epic Go, TEK SYSTEM
09.2021 - 10.2021
  • Provided Support to Physicians on Writing and finalizing Patients Visits and Notes.

Deployment Specialist

Imprivata
08.2021 - 09.2021
  • Tested the SSO to ensure it allows access into Imprivata various applications like Epic, Installed Mobile Software on IOS and Android Devices
  • Troubleshot basic Technical and software issues, Installed Windows-based software, such as Imprivata software on Windows Devices.

Microbiologist

Epic ATE Beaker Super, ALKU
07.2021 - 08.2021
  • Pathologist on Lab orders, Result entries
  • Assisted lab technician in receiving blood banks and Result entries
  • Assisted client in current state analysis for workflow, development of future state workflows, design review and decisions, and several IT Testing events
  • Assisted Nurses and Physicians in Lab Order and Specimen Collections.

Help Desk

Epic Go, STOLTENBERG
06.2021 - 07.2021
  • Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access.

Epic ATE Cadence Support

ETTAIN
05.2021 - 06.2021
  • Provided Support to the front desk on booking appointments, reschedule Cancelled appointments, All documentation related to Patients.

Epic Beaker ATE Support IP | TEKEYSTEMS INC
05.2021 - 05.2021
  • Assisted Nurses with their clinical documentation, Medication Reconciliation, MAR, Patient lists, and day-to-day activities within the software
  • Assisted Nurses in Navigating through Lab draw and specimen collection on Rover
  • Assisted Lab Techs on Packing List.

Epic Go, CSI
04.2021 - 05.2021
  • Identified and Charted Correction module for HIM
  • RightFax Setup for three hospital locations, Charted Maxx Scanning/Document Management System (DMS) conversion, setup, Epic Integration, and testing MPI Conversion from legacy HER
  • M
  • Modal Transcription Setup

Epic Go, TEKSYSTEMS INC
03.2021 - 04.2021
  • Participated in Ambulatory at-the elbow support
  • Provided one on one training for providers and Nurses during the go-live phase

Go-Live Epic, ORHAS
02.2021 - 02.2021
  • Ambulatory/Cadence Phase 2, Navigated guidelines and tools for Provider note templates, medications, and procedure preferences

Epic TDR Test, Trinity Health, ORHAS
11.2020 - 01.2021
  • View and Update Record in MS Access, execute testing on workstations and Printers Using detailed testing Scripts
  • Log defect when a log Test script, and log the essential information required to Fix the issue, Provide command center with detailed information on each failed workstation in a timely manner
  • Provide Remote Support over the phone and troubleshoot issues that arise with the computer.

Cerner Registration and Scheduling Delivery Consultant

Westchester Medical Center
10.2020 - 10.2020
  • Navigated the front desk on how to schedule patients
  • Helping the Front desk to document information

Epic Go Live Epic Ambulatory Outpatient | New Jersey Urology LLC
10.2020 - 10.2020
  • Navigated the use of Epic scheduling for providers and Nurses, navigated guidelines and tools for Provider note templates, medications, and procedure preferences.

Epic Go-Live Support Cadence | UI Health
09.2020 - 09.2020
  • Taught front desk how to schedule patients
  • Taught how to use media manager to scan the copied document, assisted in verifying third party insurance and photo ID.

Epic Go, Presbyterian
06.2020 - 09.2020
  • Live Willow Inpatient Phase 1&2 | New York, Assisted pharmacist with computer entry of inpatient and outpatient prescriptions
  • Involved with smart text label building and routing
  • Go-live readiness and preparedness.

Application Support Analyst II

Joesph/Candler Hospital
03.2020 - 06.2020
  • Trained providers and nurses on how to use Meditech Expanse, Used of Ambulatory to build Clinical Dictionary and Revenue Cycles
  • Taught end-
  • Users how to document information and navigate the system, Used ECW and MGM to update to Meditech Expanse Software
  • Tested implementation and support of Inpatient and Ambulatory Documentation for the Electronic Health Record (EHR)

Epic Go, King County Hospital
12.2019 - 12.2019
  • Assisted pharmacist with computer entry of inpatient and outpatient prescriptions, Resolved billing errors
  • Provided technical support.

Epic Go-Live Willow inpatient Support, Mount Sinai Brooklyn
10.2019 - 11.2019
  • Gained strong knowledge of department, pharmacy, medication list, and preference list build.

Epic Care Go, Atlantic Health System
09.2019 - 10.2019
  • Provided classroom training to outpatient and oncology Providers and clinical staff, Deployed multiple go-live rollouts with the implementation team (Specialties: OBG-YN, family medicine, and oncology
  • Assisted clinicians/Physicians with efficient use of Hyperspace, provided Elbow to elbow support to providers during the go-live/post-go-live phase, also assisted clinicians in setup and utilizing smart tools- smart set, smart phrase, and smart text
  • Educated and assisted physicians in documenting encounters and managing In-basket, orders, and preference lists.

Epic Ambulatory Go, University of Mississippi Medical Center
06.2019 - 08.2019
  • Assisted client in EPIC 2018 Version
  • Upgrade highlighting new features and functionality using the Dragon Software, Navigated the system on how to create pre-medication and chemotherapy
  • Addressed questions and issues the end-users may have with regards to the EMR system, created custom reports or customized existing reports to satisfy client requirements.

Cerner Path Net Consultant

COVENANT HEALTH
01.2019 - 03.2019
  • Interactive flow sheets, insert actual dates and times, reconcile meds, give prn meds, document on patients, discharge and admit patients, request and see transport status etc
  • Troubleshot issues and escalate to a commend center and follow up until resolved.

PathNet /RadNet Consultant

Cerner
10.2018 - 12.2018
  • Worked with staff using the PathNet team to perform support activities
  • Perform various audit, building and validation activities.

Cerner Millennium Power Chart Super User
07.2018 - 09.2018
  • Active role in the instructional design of their agendas and curriculum Design.

Trainer of Cerner Millennium Power Chart

ATE Cerner Millennium Power Chart /CPOE | WHEATON FRANCISCAN HEALTHCARE
06.2018 - 07.2018
  • Program, Ambulatory, CPOE
  • Trained adoption coaches and trained the trainer and new trainers, Also Troubleshot issues and escalate to a commend center and follow up until resolved.

Epic Stork Go, HOAG Hospital
04.2018 - 05.2018
  • Helped OBGYNs and their staff gain additional automated functions and specialty workflows.

Epic Optime Go, Virtua Memorial Hospital Emergency Room
01.2018 - 03.2018
  • Trained Physicians and Nurses on Optime
  • Help Nurses on how to admit a baby, and document the delivery summary, Assisted Nurses and Physicians with Optime, Inpatient orders, scheduling and ClinDoc.

Physician & Clinicians at the Oncology dept

Epic Ambulatory Go, Methodist Hospital
10.2017 - 11.2017
  • Supported the cardiologist on how to crest and sign progress notes, assisted on how to create an addendum
  • Navigate NP/Providers through Note writer/ROS.

Epic Cadence Go, Texas Health Resources
08.2017 - 09.2017
  • Followed up on outstanding issues tickets and maintained an organized log for ticket tracking, assisted in customizing staff schedules to optimize their daily functions

Epic Beaker IP Go, National Institute Health
06.2017 - 07.2017
  • Provided white glove training to Nurses, MA's and Schedulers
  • Elbow to elbow support of providers, mid-level
  • Provided end-user (Physicians, Nurses, and MA's) with assistance and consultation on their workflow in Epic.

Epic Go, Houston Methodist Hospital
04.2017 - 05.2017
  • Supported providers with preference lists and favorites
  • Shoulder to shoulder Physician on Med Rec during discharge/Transfer, assisted end users/physicians on documented issue tickets properly and detailed enough for easy resolution for the commend center
  • Followed up on issues not being resolved and closed out by the commend center
  • Supported the End users on Order Set.

Epic Go, Bellevue Baptist Medical Center
02.2017 - 04.2017
  • Trained end-user and front desk on how to make an appointment from the order tab, Assisted Nurses on how to view provider schedules
  • Assisted front desk in scheduling patients with a provider

Epic Go, Northbrook Hospital
11.2016 - 01.2017
  • Supported PACU and Pre-op nurses
  • Assisted all nursing staff with required documentation, assisted unit secretaries in patient movement using ADT.

Cerner Help Desk

Wyoming Medical Center | Casper
07.2016 - 11.2016
  • Answered up to 80calls a day and resolved almost 50 a day, worked with users to troubleshoot and resolve production issues
  • Replied Email and Chats with End-Users.

Epic Go, Elm City Medical Center
04.2016 - 06.2016
  • To facilitate end-user learning through one-on-one coaching, Doctors, Nurses and MA, Unit Clerk, Trained Physicians and Nurses set up Preference List, Order Sets and Favorites
  • Trained MA/Med nurses to distribute Medication to patients
  • MAR/Flowsheets, Documenting Medication, Chart Completion

Epic, Creekside Medical Center
01.2016 - 03.2016
  • Go-live Optime Support, Provided application support to end-users in EMR documentation
  • Reporting any problems to the commend center, Verified and tested the security of end-users and their templates
  • Provided end-user support for inpatient implementation.

Epic Clin Doc Go, Brookdale Hospital
09.2015 - 12.2015
  • Provided one on one elbow support for physicians and nurses
  • Provided application support to end-users in EMR documentation, reported any problems to the commend center.

Education

Masters - Management and Systems

Olabisi Onabanjo University

Bachelor’s - public administration

Ogun State University

Skills

  • KNOWLEDGE AND SKILLS
  • Administrative Assistant
  • Information Technology
  • MS Office Suite
  • Proficient in Computer
  • Go-Live Consultant
  • Help desk Specialist
  • Client Relationships
  • Adaptability & Scheduling
  • Communication Skills
  • Training Employees
  • Troubleshooting
  • Problem Solving
  • Presentation
  • Training & Development
  • Critical Thinking
  • Public Speaking
  • Strategic Planning
  • Project Management
  • Leadership Development
  • Time Management
  • Customer Service
  • Teamwork & Supervision
  • Documentation & Reporting
  • Team Management
  • Data analytics
  • Database searches
  • Testing of database objects
  • Test data analysis
  • Data conversion analysis
  • Complex Problem-Solving
  • Data Abstraction
  • Microsoft Access
  • Charting Data
  • Data Systems
  • Records Management Systems
  • Electronic Charting
  • Administrative Office Operations
  • Software Applications
  • Database Updates
  • Microsoft Word
  • Client Information Database Systems
  • Customer Inquiries
  • Client Assessments
  • Microsoft PowerPoint
  • Patient Information
  • Medical Abstraction
  • Training Procedures
  • Data Formatting
  • Data Integrity
  • Problem Resolution
  • Systems Analysis
  • Contract Documentation
  • Administrative Support
  • Efficient Data Entry
  • Customer Communication
  • Client Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Data Abstractor/Conversion

TEKSYSTEM
11.2022 - 12.2022

Epic Beaker AP Support

CSI
11.2022 - 11.2022

Epic Beaker Super-user Support

MEDASOURCE
10.2022 - 11.2022

Epic Beaker Super, CSI
09.2022 - 10.2022

Clinical Analyst help desk

HTC GLOBAL SERVICE
09.2022 - 09.2022

Lab Tech

Epic Beaker OUTPATIENT Support, Baptist Health
08.2022 - 08.2022

Epic Cadence ATE Support, Advent Health
07.2022 - 08.2022

Cerner PowerChart/FirstNet Support, Common Spirit
07.2022 - 07.2022

Epic Tier 1 Help desk Analyst Support

STOLTENBERG
06.2022 - 07.2022

Help desk Ticketing and Incident

Epic BEAKER, OLG, CORDEA CONSULTING
04.2022 - 05.2022

Epic Go, Atrium Health |OPTIMUM HEALTH
04.2022 - 04.2022

Epic Abstraction, OPTIMUM HEALTH, Epic
03.2022 - 04.2022

Epic ATE Beaker, TEKSYSTEMS INC
03.2022 - 03.2022

End User Support

Epic ATE, MEDASOURCE
03.2022 - 02.2022

Epic Beaker Pathologist/chemistry/micro/Phlebotomist/Hematology Support

TEKSYSTEMS INC
02.2022 - 02.2022

Epic Abstraction, CTG
10.2021 - 11.2021

Cerner Acute Go
10.2021 - 10.2021

Epic Go, Live Optime, DELIEVER HEALTH
09.2021 - 10.2021

Epic Go, TEK SYSTEM
09.2021 - 10.2021

Deployment Specialist

Imprivata
08.2021 - 09.2021

Microbiologist

Epic ATE Beaker Super, ALKU
07.2021 - 08.2021

Help Desk

Epic Go, STOLTENBERG
06.2021 - 07.2021

Epic ATE Cadence Support

ETTAIN
05.2021 - 06.2021

Epic Beaker ATE Support IP | TEKEYSTEMS INC
05.2021 - 05.2021

Epic Go, CSI
04.2021 - 05.2021

Epic Go, TEKSYSTEMS INC
03.2021 - 04.2021

Go-Live Epic, ORHAS
02.2021 - 02.2021

Epic TDR Test, Trinity Health, ORHAS
11.2020 - 01.2021

Cerner Registration and Scheduling Delivery Consultant

Westchester Medical Center
10.2020 - 10.2020

Epic Go Live Epic Ambulatory Outpatient | New Jersey Urology LLC
10.2020 - 10.2020

Epic Go-Live Support Cadence | UI Health
09.2020 - 09.2020

Epic Go, Presbyterian
06.2020 - 09.2020

Application Support Analyst II

Joesph/Candler Hospital
03.2020 - 06.2020

Epic Go, King County Hospital
12.2019 - 12.2019

Epic Go-Live Willow inpatient Support, Mount Sinai Brooklyn
10.2019 - 11.2019

Epic Care Go, Atlantic Health System
09.2019 - 10.2019

Epic Ambulatory Go, University of Mississippi Medical Center
06.2019 - 08.2019

Cerner Path Net Consultant

COVENANT HEALTH
01.2019 - 03.2019

PathNet /RadNet Consultant

Cerner
10.2018 - 12.2018

Cerner Millennium Power Chart Super User
07.2018 - 09.2018

Trainer of Cerner Millennium Power Chart

ATE Cerner Millennium Power Chart /CPOE | WHEATON FRANCISCAN HEALTHCARE
06.2018 - 07.2018

Epic Stork Go, HOAG Hospital
04.2018 - 05.2018

Epic Optime Go, Virtua Memorial Hospital Emergency Room
01.2018 - 03.2018

Physician & Clinicians at the Oncology dept

Epic Ambulatory Go, Methodist Hospital
10.2017 - 11.2017

Epic Cadence Go, Texas Health Resources
08.2017 - 09.2017

Epic Beaker IP Go, National Institute Health
06.2017 - 07.2017

Epic Go, Houston Methodist Hospital
04.2017 - 05.2017

Epic Go, Bellevue Baptist Medical Center
02.2017 - 04.2017

Epic Go, Northbrook Hospital
11.2016 - 01.2017

Cerner Help Desk

Wyoming Medical Center | Casper
07.2016 - 11.2016

Epic Go, Elm City Medical Center
04.2016 - 06.2016

Epic, Creekside Medical Center
01.2016 - 03.2016

Epic Clin Doc Go, Brookdale Hospital
09.2015 - 12.2015

Masters - Management and Systems

Olabisi Onabanjo University

Bachelor’s - public administration

Ogun State University
Shamsideen A. Owolabi