SHAMUA SPENCER PAYNE
Ocoee,FL
Summary
Accomplished Senior Administrator -enthusiastic about supporting the needs of departments, offices and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organization of plans, people and materials. Ready to apply 16 years of experience to a challenging new role with room for advancement.
Overview
16
16
years of professional experience
Work History
Human Resource Associate
Teph Seal Auto Appearance
07.2022 - Current
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Gathered personnel records from employees from each department.
Administrative Office Manager
Airport Professional Services
04.2016 - 01.2022
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Administrative Officer/Senior Customer Service Representative
Cayman Airways LTD
06.2006 - 04.2016
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 120 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Education
MBA - Business Administration
University of The People
Colorado City, CO05.2023
Bachelor of Arts - Adult Education
Atlantic International University (AIU)
Honolulu, HI01.2021
Associate of Applied Science - Public Administration and Business Studies
University College of The Cayman Islands
Grand Cayman11.2016
Postgraduate Certificate - International Business Law
University of Liverpool
England, AR09.2021
Certificate - Human Resources Management
Pryor Business Training Institute
Florida11.2022
Skills
- Strong skills in operating computer software required for business applications, such as Microsoft Word, Excel, Outlook, and more
- Intuit QuickBooks
- Able to handle multiple assignments at once, with the ability to meet objectives
- Extraordinary ability to deliver outstanding customer service and diffuse customer complaints or problems
- Adept at oral and written communication when discussing issues with staff members or delivering written correspondence to individuals
- Policy and Procedure Writing
Timeline
Human Resource Associate
Teph Seal Auto Appearance
07.2022 - Current
Administrative Office Manager
Airport Professional Services
04.2016 - 01.2022
Administrative Officer/Senior Customer Service Representative
Cayman Airways LTD
06.2006 - 04.2016
MBA - Business Administration
University of The People
Bachelor of Arts - Adult Education
Atlantic International University (AIU)
Associate of Applied Science - Public Administration and Business Studies
University College of The Cayman Islands
Postgraduate Certificate - International Business Law
University of Liverpool
Certificate - Human Resources Management
Pryor Business Training Institute
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