Shamus Fenner
Business Analyst
Lorain,Ohio
Summary
Dynamic, motivated, optimistic professional with a strong work ethic and team mentality.
I am incredibly passionate about my work, analytical in nature, and have experience in various analysis industries, including: national security, insurance, law enforcement, banking (financial) Trained and work in both Waterfall and AGILE methodologies on a daily basis. Strong knowledge of AGILE principles, ceremonies, tools (such as Version 1 and Jira). Regularly uptake the roles of Product Owner, Project Management, and Scrum Master as needed. Primary title of Senior Business Analyst
Overview
1
1
Language
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Senior Business Analyst
PNC BANK
Cleveland, OH
01.2019 - Current
- Currently working within the Technology and Written Communications wing of, Experience includes: Promoted to Senior BA after serving as Lead BA for the department, directly interface with our Project Managers, Application Managers, Product Owners/managers, and regularly present analytical/ strategic reports to the director
- Regularly serving in the Product Owner and Project Manager roles as needed, typically (for PM) for the duration of an initiative and (for PO) when current PO resources were on extended leave or were lacking bandwidth
- Leading various scrum meetings/ ceremonies, mentoring/driving performance in our newer team members
- Working to control risk from both a project and product standpoint
- Surveying all scope/efforts and prioritizing each crews backlog given bank-wide initiatives and dependencies on environments and other efforts underway
- Maintained performance metrics and reporting
- On-boarded my new teams team to the principles of Agile, how to work with their Scrum Masters, adhere to the Agile methodologies and effectively use tools (such as Version 1 or JIRA) to embrace the Agile methodology.
- Application to Application systems analysis on a daily basis, data mapping, writing Business Friendly Rules (BFR)Generated Business Requirements Documents (BRD), Functional Specification Design documents (FSD) as well as Functional Requirement Documents.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Business Analyst
PNC BANK
Cleveland, OH
01.2017 - 01.2018
- Currently working within the Technology and Written Communications wing of PNC.
- Written Communications Experience includes: Working very closely with various Product Owners, Lines of Business, developers, testers, and managers on a daily basis.
- Leading various scrum meetings/ ceremonies with testing and development teams
- Created in depth analysis of the Technology and Written Communications Agile teams workflow efficiency after 1 month in role
- Provided solution analysis report to management, which would later be used to justify a high-low level department re-organization, resulting in savings of over $500,000 in penalties and overtime related charges
- Within 4 months, the few hundred projects/work requests initially stuck in backlog due to lack of resource availability were reduced to near zero
- Written Communications was then able to save the bank hundreds of ongoing compliance issues and customer facing issues (each instance of non-compliance costing the bank steep penalties)Lead up new team, dedicated to pushing through as many of these backlog items (mentioned above).
- Maintained performance metrics and reporting.
- Helped introduce this new team to the principles of Agile, work with their Scrum Master, adhere to the Agile methodologies and tools (such as Version 1 or JIRA)Application to Application systems analysis on a daily basis, data mapping, writing Business Friendly Rules (BFR)
- Generated Business Requirements Documents (BRD), Functional Specification Design documents (FSD) as well as Functional Requirement Documents.
- Documented business processes and analyzed procedures to align with changing business needs.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Strategic Intelligence Analyst
ERIE INSURANCE, CO-OP
Erie, PA
09.2016 - 02.2017
- Worked in a team of four analysts to answer a high priority research needs for Erie Insurance and its independent sales associates
- Tasked with determining the cause for Millennial disinterest in the Independent Insurance Industry and to provide possible solutions to the industry’s looming talent crisis
- Personally created, disseminated, collected, and analyzed primary survey results from over 500 respondents within a two-week period to better understand the issue, the Millennial generation and its perspectives, and to better craft more precise solutions for Erie Insurance and its affiliates
- Created a multi-format research briefing for explicit use by Erie Insurance and its affiliates outlining a detailed report concerning both the root issue causing Erie Insurance's business model to fail, but detailed recommendations on how to combat the issues and maintain a successful business model, a presentation to the CEO, the board, and its affiliates of our findings, as well as distributing an electronic and physical copy of our report
- Erie Insurance then acted upon the recommendations and have remediated their business model to be lucrative once again.
- Saved millions of dolalrs by recommending implementation of initiatives that addressed long-standing problems.
Intelligence Analyst Intern Supervisor
DEPT. HOMELAND SECURITY NEORFC
Cleveland, OH
06.2016 - 08.2016
- Actively (using open source research methodologies) infiltrated paid-protester movements and provided actionable intelligence to decision makers on risk/security concerns
- Actively participated in the security operations for the Republican National Convention, including:
- Monitored all facets of social media using a number of different subscription-based software
- Actively supported HUMINT operations in conjunction with Homeland Security, the Cleveland Police, and the FBI Joint Terrorism Task Force
- Created hundreds of Terrorism Awareness Sector Specific (Airport, Electrical Infrastructure, Mass Transportation) Bulletins-which were distributed among local, regional, national, and visiting law enforcement agencies
- Compiled (open-source social media based) event information on protest and demonstration events taking place around RNC related events.
- Applied new and advanced tools and techniques to intelligence cycle, addressing complex challenges with emphasis on big data analytics and data visualization.
Intelligence Analyst Intern
DEPT. HOMELAND SECURITY NEORFC
Cleveland, Ohio
06.2015 - 08.2015
- Personally responsible for locating a minor who had been missing for over 3 years-who fell victim to sex trafficking in the inner Cleveland area amongst gangs using dark-web analysis
- Conducted Heavy Social Media Analysis, Criminal Analysis, and Financial Intelligence for NEORFC, an Intelligence Fusion branch overseen by the Department of Homeland Security
- Worked in conjunction with most Federal, State, and local law enforcement agencies to Create Threat Assessments for the City of Cleveland, OH for the NBA Finals games as well as the City's Fourth of July Celebrations and the massive protests in order to prevent Baltimore type events in Cleveland
- Wrote and Disseminated Awareness Bulletins regarding situational awareness and items of interest to the all Northeast Ohio Police Departments and National Federal Agencies, including the F.B.I., DHS, and the U.S.
- Collaborated on Weekly Intelligence Bulletins regarding criminal and threat awareness for the Cleveland Police Department and Federal AgenciesCity Ordinance webpage through use of HTML5 and uploaded the city ordinance database
- Heavy Utilization of SQL.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Created useful and timely intelligence products to support field operations.
Education
Bachelor of Arts - Business Intelligence Analysis
Mercyhurst University
Erie, PA 08.2013 - 05.2017
Skills
Windows Office Suite-Microsoft Word, Excel, PowerPoint , Outlook, VisioCommunication SkillsAGILE Proficiency (Including tools such as Version 1, JIRA, Skype, Slack,etc)Critical Thinking/ AnalysisI2 Analysts Notebook, ACH, ArcGIS, Google Earth, Mindmeister, Geofeedia, Meltwater, and other subscription based analysis software, SQLJIRA, Version 1, Confluence, SharePoint AdminAGILE
Business process mapping
Stakeholder Relationship Management
Scrum Methodology
Problem Identification
Process Integration
Accomplishments
Eagle Scout -2012
Boy Scouts of America
Timeline
Senior Business Analyst
PNC BANK
01.2019 - Current
Business Analyst
PNC BANK
01.2017 - 01.2018
Strategic Intelligence Analyst
ERIE INSURANCE, CO-OP
09.2016 - 02.2017
Intelligence Analyst Intern Supervisor
DEPT. HOMELAND SECURITY NEORFC
06.2016 - 08.2016
Intelligence Analyst Intern
DEPT. HOMELAND SECURITY NEORFC
06.2015 - 08.2015
Bachelor of Arts - Business Intelligence Analysis
Mercyhurst University
08.2013 - 05.2017