Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shamus Nally

Feasterville-Trevose

Summary

Dynamic hospitality professional with strong leadership and exceptional communication skills, honed at Normandy Farm Hotel & Blue Bell Country Club. Proven track record in fine-dining expertise and team management, enhancing guest engagement and operational efficiency. Detail-oriented and goal-driven, consistently delivering outstanding service and fostering a collaborative work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Maitre D' /Banquet Manager

Normandy Farm Hotel & Blue Bell Country Club
07.2022 - Current
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Lead Barback /Restaurant Busser

Joseph Ambler Inn
02.2021 - 06.2022
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Delivered food to customers at bar and tables.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Replaced empty kegs and soda syrups.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Operated POS system to collect payments from customers.
  • Greeted customers and provided friendly, knowledgeable service.
  • Assisted in setting up and breaking down bar area for special events.

Busser /Food Runner

Maggios
01.2018 - 06.2021
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Reset and cleaned tables quickly to prepare for new customers.

Education

Upper Moreland High School
Upper Moreland, PA
06-2020

Skills

  • Strong leadership
  • Exceptional communication
  • Fine-dining expertise
  • Team management
  • Guest engagement
  • Strong interpersonal skills
  • Detail oriented
  • Goal driven

Certification

  • RAMP Certified
  • CPR Certified

Timeline

Maitre D' /Banquet Manager

Normandy Farm Hotel & Blue Bell Country Club
07.2022 - Current

Lead Barback /Restaurant Busser

Joseph Ambler Inn
02.2021 - 06.2022

Busser /Food Runner

Maggios
01.2018 - 06.2021

Upper Moreland High School

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