Samantha Confer
Albuquerque
Summary
Results-oriented Retail Store Manager recognized for excellence in customer service and innovative merchandising strategies. Effective team leader focused on enhancing productivity and operational efficiency. Demonstrated ability to boost revenue and surpass performance goals through targeted management practices.
Overview
9
9
years of professional experience
Work History
Retail Sales Manager
LOVE ETC.
03.2024 - 08.2025
- Managed daily store operations to maintain efficient workflow, promoting a clean and safe environment for customers and staff.
- Reviewed financial statements and sales reports to gauge and oversee performance, productivity, and sales to confirm fulfillment of store targets
- Provided direction, insight, and coaching to newly hired employees, equipping them with product knowledge, selling techniques, and diverse methods for ensuring superior customer service.
- Engineered captivating, visually striking displays through strategic product placement and arrangement, drawing customer attention, and elevating overall sales performance.
Retail Store Manager
Speedway
01.2023 - 01.2024
- Managed critical financial tasks, including EOD reports, cash handling, and deposit preparation, ensuring accuracy and compliance in all transactions.
- Implemented daily security footage reviews, identifying potential risks and policy violations to proactively address safety concerns, and maintain store compliance.
- Fostered strong vendor relationships, and streamlined store order processes, optimizing inventory management, and enhancing operational efficiency.
- Spearheaded initiatives to boost productivity, improve team morale, and enhance customer service through targeted feedback and training, creating a positive work environment, and driving operational efficiency.
Store Manager
DK
05.2021 - 01.2023
- Optimized store operations through strategic task delegation, enhancing productivity, and reducing operational costs while maintaining budget constraints.
- Fostered a team-oriented culture focused on maintaining high standards of cleanliness and safety, improving the overall store environment, and enhancing the customer experience.
- Administered data-driven inventory management, carrying out daily cycle counts and trend analysis to optimize stock turnover, limit waste, and authenticate and log damaged or stolen items.
- Developed and executed creative strategies to streamline workflows, resulting in measurable improvements in operational efficiency and team performance.
Store Manager
Dollar General
Albuquerque
06.2018 - 04.2021
- Increased sales by 20% within three months through strategic visual merchandising and optimized store organization.
- Monitored KPIs and sales metrics to evaluate store performance and identify improvement opportunities.
- Cross-trained in all store roles, maximizing operational knowledge, and staying current on new policies and product updates.
- Led staff meetings to review performance and align team goals with company objectives.
Store Manager/Assistant Manager
Family Dollar
10.2016 - 02.2018
- Developed loss prevention strategies through staff training and procedural improvements, cutting external store shrink by 15% in six weeks.
- Conducted cash audits, reviewed voided transactions and returns, and viewed store CCTV cameras daily, reducing internal shrink incidents by 12%.
- Implemented quality control measures to uphold company standards.
- Addressed customer complaints while analyzing customer feedback surveys and sales data to pinpoint improvement areas, enhancing overall shopping experience and supporting customer retention.
Education
Certification in Medical Asst./Lab Tech. -
Franklin Medical College
Albuquerque, NMDiploma in General Studies -
Del Norte High School
Albuquerque, NMSkills
- Customer service excellence
- Effective communication
- Operational efficiency
- Team leadership
- Conflict resolution and problem solving
- KPI analysis and metrics
- Revenue generation strategies
- Visual merchandising techniques
- Inventory management and forecasting
- Loss prevention strategies
- Payroll administration
References
- Penny Morton, Former District Manager, (615) 981-6522
- Victor Castillo, Business Owner Former Supervisor, (505) 203-1451
Timeline
Retail Sales Manager
LOVE ETC.
03.2024 - 08.2025
Retail Store Manager
Speedway
01.2023 - 01.2024
Store Manager
DK
05.2021 - 01.2023
Store Manager
Dollar General
06.2018 - 04.2021
Store Manager/Assistant Manager
Family Dollar
10.2016 - 02.2018
Certification in Medical Asst./Lab Tech. -
Franklin Medical College
Diploma in General Studies -
Del Norte High School