Summary
Overview
Work History
Education
Skills
Timeline
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Shamya Coleman

Columbus,GA

Summary

Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.

Overview

9
9
years of professional experience

Work History

Behavior Technician

Proud Moments Aba
05.2023 - Current
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.

Patient Access Representative

East Alabama Medical Center
06.2021 - 02.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Night Auditor

Doubletree By Hilton
09.2019 - 01.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Fine Jewelry Sales Associate

Sears
08.2014 - 03.2016
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Increased sales and customer satisfaction through personalized servicing.
  • Completed store opening and closing procedures as per company guidelines.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Education

Bachelor of Science - Child Studies

Post University
Waterbury, CT
05.2025

High School Diploma -

Smiths Station High School
Smiths Station, AL
05.2016

Skills

  • Intervention Management
  • Behavior Treatment Plans
  • Data Collection
  • Skill Development
  • Social Skill Development
  • Client Relationship Development
  • Positive Reinforcement
  • Report Writing
  • Documentation Skills
  • Case Management

Timeline

Behavior Technician

Proud Moments Aba
05.2023 - Current

Patient Access Representative

East Alabama Medical Center
06.2021 - 02.2023

Night Auditor

Doubletree By Hilton
09.2019 - 01.2021

Fine Jewelry Sales Associate

Sears
08.2014 - 03.2016

Bachelor of Science - Child Studies

Post University

High School Diploma -

Smiths Station High School

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Shamya Coleman