SHA'MYA HARVEY
Summary
I am experienced in fast-paced and demanding environments. I have a strong desire to continuously acquire and apply new knowledge effectively and efficiently.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am a student offering part-time work experience. I am detail-oriented with excellent communication skills. I have a strong work ethic and am very punctual.
Overview
2
2
years of professional experience
Work History
REHAB THERAPY TECHNICIAN
Encompass Health Rehabilitation Hospital
01.2024 - Current
- Promoted adherence to prescribed therapy regimens by motivating patients with encouragement and positive reinforcement strategies throughout their recovery process.
- Demonstrated excellent time management skills by effectively juggling multiple tasks simultaneously while maintaining high-quality outcomes for all patients involved.
- Assisted therapists in improving treatment outcomes for patients through close collaboration and communication.
- Managed inventory of therapy equipment and supplies, proactively addressing any shortages or potential issues before they impacted patient care.
- Prepared necessary materials for each session, allowing therapists to focus on direct patient care without interruptions or delays.
- Maintained accurate patient records, tracking progress, and reporting any concerns or changes to supervising therapists.
- Followed discharge plans, identified concerns and reported issues to management for decision-making.
- Cultivated caring relationships with patients to facilitate trust and healing.
- Maintained records of patient information in accordance with HIPAA regulations.
- Transported patients to and from treatment areas using wheelchairs and assistive devices.
- Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
RECEPTIONIST
Encompass Health Rehabilitation Hospital
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Handled assignments independently with good judgement and critical thinking skills.
Education
B.S. - Psychology
Georgia State University
01.2026
High School Diploma - undefined
Spalding High School
01.2022
Skills
- Patient transportation
- Patient relations
- Equipment maintenance
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
REHAB THERAPY TECHNICIAN
Encompass Health Rehabilitation Hospital
01.2024 - Current
RECEPTIONIST
Encompass Health Rehabilitation Hospital
01.2024 - Current
High School Diploma - undefined
Spalding High School
B.S. - Psychology
Georgia State University
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