Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
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ShaMya M

Atlanta,GA

Summary

Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. A Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Gifted customer service team member focused on handling customer issues and escalated requests with fast and knowledgeable support.

Overview

4
4
years of professional experience
1
1
Certification
1
1
Language

Work History

Customer Service Advocate

Chime Solutions
10.2022 - 12.2023
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Completed opening and closing functions to meet operational needs.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained and managed customer files and databases.

Leasing Agent

Brick West Tech Lofts
03.2021 - 10.2022
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Invited prospects to fill out application upon completion of property tour.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Managed over 50 customer calls per day
  • Increased sales by 10%
  • Conducted property tours to highlight features of properties
  • Verified tenant incomes and other information before accepting lease applications

Leasing Agent Assistant

High Tech Property Management
03.2020 - 04.2021
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Collected rent and tracked resident payments and information in computer system.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Generated leads for sales and rental properties through cold calls and referrals
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records

Education

Medical Billing -

Ultimate Medical Academy - Clearwater
Clearwater, FL
05.2001 -

High School Diploma -

Twinsburg Highschool
Twinsburg, OH
05.2001 -

Skills

Credit Card Processing

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Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.

Software

CRM

Certification

Sales Manager Certificate

Timeline

Customer Service Advocate

Chime Solutions
10.2022 - 12.2023

Leasing Agent

Brick West Tech Lofts
03.2021 - 10.2022

Leasing Agent Assistant

High Tech Property Management
03.2020 - 04.2021

Medical Billing -

Ultimate Medical Academy - Clearwater
05.2001 -

High School Diploma -

Twinsburg Highschool
05.2001 -
ShaMya M