Shamya Shannon
Miramar
Summary
Dynamic professional with a strong background in transportation management and staff training, honed at Amazon. Proven ability to optimize distribution networks and enhance team performance through effective training initiatives. Skilled in fostering relationships and implementing process improvements, ensuring operational excellence and client satisfaction.
Overview
9
9
years of professional experience
Work History
SALES/STOCK/Distributor
AMAZON
01.2025 - Current
- Operated material handling equipment to ensure efficient product distribution.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Collaborated with team members to streamline loading and unloading processes.
- Assisted in maintaining cleanliness and organization of work areas for safety compliance.
- Followed safety protocols while handling packages and operating machinery.
- Participated in training sessions to enhance operational skills and knowledge of procedures.
Case Worker
Sylvia Brafman Mental Health Center
02.2022 - 01.2025
- Assessed client needs through comprehensive interviews and evaluations.
- Developed personalized treatment plans in collaboration with multidisciplinary teams.
- Monitored client progress and adjusted interventions based on feedback and outcomes.
- Facilitated support groups to enhance coping strategies among clients.
- Coordinated referrals to community resources and additional mental health services.
- Documented case notes accurately to ensure compliance with regulatory standards.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Crew Trainer
Pollo Tropical
02.2017 - 04.2022
- Trained new crew members on operational procedures and customer service standards.
- Implemented process improvements to enhance service speed and efficiency during peak hours.
- Established training materials and resources to support ongoing staff development initiatives.
- Monitored team performance and provided constructive feedback to foster skill growth.
Education
No Degree - Criminal Justice
Bethune Cookman University
Daytona Beach, FL06-2024
Skills
- Transportation management
- Technical aptitude
- Distribution network optimization
- Staff training and development
Accomplishments
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
SALES/STOCK/Distributor
AMAZON
01.2025 - Current
Case Worker
Sylvia Brafman Mental Health Center
02.2022 - 01.2025
Crew Trainer
Pollo Tropical
02.2017 - 04.2022
No Degree - Criminal Justice
Bethune Cookman University