Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamya Sims

Montgomery

Summary

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information. Maintained accurate records of customer interactions, ensuring proper documentation within the company's database. Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Overview

4
4
years of professional experience

Work History

Dialysis Technician

DaVita
Montgomery
10.2024 - Current
  • Monitored patients' vital signs during dialysis treatments.
  • Prepared and maintained dialysis equipment for safe operations.
  • Assisted patients in understanding treatment procedures and protocols.

Cardiac Technician

Baptist South Hospital
08.2023 - Current
  • Measured the natural electrical activity of a patient's heart using specialized equipment.
  • Observe the heartbeats and electrocardiograms (EKG) of patients.

Staffing Coordinator

DCH Regional Medical Center
08.2021 - 06.2023
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.

Customer Service Representative

Change Healthcare
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Customer Service Representative

Cognizant Technologies Solutions
  • Negotiated with insurers on behalf of clients to secure the best possible coverage at competitive rates, maximizing client savings.
  • Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.

Customer Service Representative

ASK Telemarketing
  • Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
  • Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.

Education

Diploma -

Park Crossing High School
Montgomery, AL
08.2016 - 05/2019

Skills

  • Customer Service
  • Recruiting
  • Healthcare Management
  • Telemarketing
  • Coordinating
  • Staffing
  • Microsoft Office
  • Dialysis procedures

Timeline

Dialysis Technician

DaVita
10.2024 - Current

Cardiac Technician

Baptist South Hospital
08.2023 - Current

Staffing Coordinator

DCH Regional Medical Center
08.2021 - 06.2023

Diploma -

Park Crossing High School
08.2016 - 05/2019

Customer Service Representative

Change Healthcare

Customer Service Representative

Cognizant Technologies Solutions

Customer Service Representative

ASK Telemarketing

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