Shamya Wilson

• Lead daily store operations, ensuring smooth shift transitions and consistent adherence to company standards.
• Supervise baristas and delegate tasks to maintain optimal workflow and high-quality customer service.
• Provide on-the-job training and mentorship to new team members to uphold Starbucks service and beverage standards.
• Handle customer concerns with professionalism and empathy, resolving issues promptly to ensure guest satisfaction.
• Perform opening and closing duties, including cash handling, till reconciliation, and securing the store.
• Maintain inventory levels by conducting stock checks, placing orders, and minimizing waste through proper storage and rotation.
• Promote a positive and inclusive team environment by encouraging collaboration and supporting development opportunities.
• Ensure compliance with health, safety, and sanitation regulations throughout all areas of the store.

Skills

• Provided assistance with bathing, grooming, and toileting.
• Medication reminders/administration
• Mobility assistance (wheelchairs, walkers, lifts)
• Meal planning and preparation
• Companionship and emotional support
• Housekeeping and laundry
• Documentation and communication
• Dementia and Alzheimer’s care
• Safety and infection control
• Coordinated medical appointments and transportation, facilitating timely access to healthcare services.

• Maintained and reviewed inventory, identifying areas for improvement
• Directed daily warehouse operations and ensured accurate data reporting
• Trained and supervised new employees to meet performance standards
• Fostered excellent customer service and team collaboration
• Managed daily reports and performed data entry and updates
• Enhanced customer satisfaction by optimizing order fulfillment procedures.
• Supervised team performance, providing mentorship and support to optimize productivity and morale.
• Implemented training programs for new staff, improving onboarding and integration into workflows.