Shamyah spencer
Orlando,FL
Summary
Dynamic leader with a proven track record at Charter Communications, Spectrum, where I enhanced sales outcomes and customer satisfaction. Expert in CRM management and building strong relationships, I excel in driving business growth and team development. Leveraged marketing analytics and effective communication to surpass revenue goals, demonstrating exceptional problem-solving and project planning skills.
Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
3
3
years of professional experience
Work History
Sales and Marketing Supervisor
Charter Communications, Spectrum
Orlando, FL
12.2024 - Current
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Conducted market research and reported on competitors.
- Resolved escalated customer complaints in a timely manner.
- Maintained an up-to-date knowledge of industry trends, market conditions, competitive activities, advertising, and promotional trends.
- Ensured compliance with all applicable laws related to sales and marketing operations within the organization.
- Built sales forecasts and schedules to reflect desired productivity targets.
Customer Service Consultant
Progressive
Orlando, FL
05.2023 - 12.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Ensured compliance with company policies and procedures when dealing with customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
Claims Adjuster
State Farm
Winter Haven, FL
12.2022 - 05.2023
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Decreased loss ratios through fair and timely claim processing.
- Identified and obtained evidence to ascertain claim value.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Claims Customer Service Representative
American auto shield
Lakewood, CO
01.2022 - 12.2022
- Collaborated with fellow team members to manage large volume of claims.
- Navigated computer system to look up customer information and update policies.
- Advised customers on how to submit claims correctly according to policy terms and conditions.
- Performed administrative duties such as filing documents related to customer interactions or updating databases with pertinent information.
- Asked probing questions and offered solutions to resolve customer issues.
- Assisted customers with the completion of forms related to their insurance policies or claims process.
Education
Associate of Arts - Public Safety
Valencia College
Orlando, FL05-2022
Skills
- CRM management
- Sales presentations
- Marketing analytics
- Competitor analysis
- Advertising campaigns
- Performance tracking and evaluations
- Rapport and relationship building
- Brand-building strategies sales techniques
- Business growth and retention
- Account development
- Business development
- Team leadership
- Claims investigation
- Property adjusting
- Rules of evidence
- Quality control
- Tme management
- Caseload management
- Conflict resolution
- Complex Problem-solving
- Process improvement
- Process monitoring and improvement
- Priority management
- Project planning
- Schedule development
Timeline
Sales and Marketing Supervisor
Charter Communications, Spectrum
12.2024 - Current
Customer Service Consultant
Progressive
05.2023 - 12.2024
Claims Adjuster
State Farm
12.2022 - 05.2023
Claims Customer Service Representative
American auto shield
01.2022 - 12.2022
Associate of Arts - Public Safety
Valencia College
Similar Profiles
Tyler HendersonTyler Henderson
Regional Connectivity Specialist at Charter Communications, SpectrumRegional Connectivity Specialist at Charter Communications, Spectrum
Anthony SmithAnthony Smith
Customer Service Representative Video Repair Lead at Charter Communications, SpectrumCustomer Service Representative Video Repair Lead at Charter Communications, Spectrum
Keshawn MoutonKeshawn Mouton
Cust Svc Billing at Charter Communications, SpectrumCust Svc Billing at Charter Communications, Spectrum
Chelsea Ganer-LohChelsea Ganer-Loh
Maintenance Technician III at Charter Communications, SpectrumMaintenance Technician III at Charter Communications, Spectrum
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park